Technological innovation in services and the efficiency of Malaysian Commercial Banks

This paper revisits relative fficiency of commercial banks in Malaysia using Data Envelopment Analysis (or.a) over the 2004-2012 periods. We take into account technological innovation in bankservices, a new dimension thatwere not investigated by any previous literature. Our mainfindings are: (l) C...

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Main Authors:	Chee, Wooi Hooy, Sok, Gee Chan
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2014
Online Access:	http://journalarticle.ukm.my/8517/ http://journalarticle.ukm.my/8517/ http://journalarticle.ukm.my/8517/1/jeko_48%282%29-10.pdf

id	ukm-8517
recordtype	eprints
spelling	ukm-85172016-12-14T06:47:25Z http://journalarticle.ukm.my/8517/ Technological innovation in services and the efficiency of Malaysian Commercial Banks Chee, Wooi Hooy Sok, Gee Chan This paper revisits relative fficiency of commercial banks in Malaysia using Data Envelopment Analysis (or.a) over the 2004-2012 periods. We take into account technological innovation in bankservices, a new dimension thatwere not investigated by any previous literature. Our mainfindings are: (l) Commercial banks in Malaysian have higher pure technical fficient as compare to scale fficient. (2) Foreign banks are relatively inefficient but the gap has been gradually closing after the end of the capital control by the Malaysian government in 2005. (3) Excess numbers of Branches, Cash Deposit Machine and Cheque Deposit Machine appeared to be the major weakness of the infficiency banl<sO. ur result implies technologicali nnovation in bank servicesi s one important dimensioni n addressingt he relative fficiency of commercial bqnl$. Banlcs that provide better technological services do acquire competitive advantage against their peers. Penerbit Universiti Kebangsaan Malaysia 2014 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/8517/1/jeko_48%282%29-10.pdf Chee, Wooi Hooy and Sok, Gee Chan (2014) Technological innovation in services and the efficiency of Malaysian Commercial Banks. Jurnal Ekonomi Malaysia, 48 (2). pp. 111-125. ISSN 0127-1962 http://www.ukm.my/fep/jem/content/2014-2.html
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	This paper revisits relative fficiency of commercial banks in Malaysia using Data Envelopment Analysis (or.a) over the 2004-2012 periods. We take into account technological innovation in bankservices, a new dimension thatwere not investigated by any previous literature. Our mainfindings are: (l) Commercial banks in Malaysian have higher pure technical fficient as compare to scale fficient. (2) Foreign banks are relatively inefficient but the gap has been gradually closing after the end of the capital control by the Malaysian government in 2005. (3) Excess numbers of Branches, Cash Deposit Machine and Cheque Deposit Machine appeared to be the major weakness of the infficiency banl<sO. ur result implies technologicali nnovation in bank servicesi s one important dimensioni n addressingt he relative fficiency of commercial bqnl$. Banlcs that provide better technological services do acquire competitive advantage against their peers.
format	Article
author	Chee, Wooi Hooy Sok, Gee Chan
spellingShingle	Chee, Wooi Hooy Sok, Gee Chan Technological innovation in services and the efficiency of Malaysian Commercial Banks
author_facet	Chee, Wooi Hooy Sok, Gee Chan
author_sort	Chee, Wooi Hooy
title	Technological innovation in services and the efficiency of Malaysian Commercial Banks
title_short	Technological innovation in services and the efficiency of Malaysian Commercial Banks
title_full	Technological innovation in services and the efficiency of Malaysian Commercial Banks
title_fullStr	Technological innovation in services and the efficiency of Malaysian Commercial Banks
title_full_unstemmed	Technological innovation in services and the efficiency of Malaysian Commercial Banks
title_sort	technological innovation in services and the efficiency of malaysian commercial banks
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2014
url	http://journalarticle.ukm.my/8517/ http://journalarticle.ukm.my/8517/ http://journalarticle.ukm.my/8517/1/jeko_48%282%29-10.pdf
first_indexed	2023-09-18T19:52:30Z
last_indexed	2023-09-18T19:52:30Z
_version_	1777406312517206016

Technological innovation in services and the efficiency of Malaysian Commercial Banks

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