Knowledge management strategy and human capital management in hotel industry

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed usi...

Full description

Bibliographic Details
Main Authors:	Nor Liza Abdullah, Rosmah Mat Isa, Rasidah Arshad, Noradiva Hamzah, Noor Azuan Hashim
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2013
Online Access:	http://journalarticle.ukm.my/6966/ http://journalarticle.ukm.my/6966/ http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf

id	ukm-6966
recordtype	eprints
spelling	ukm-69662016-12-14T06:42:43Z http://journalarticle.ukm.my/6966/ Knowledge management strategy and human capital management in hotel industry Nor Liza Abdullah, Rosmah Mat Isa, Rasidah Arshad, Noradiva Hamzah, Noor Azuan Hashim, The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms. Penerbit Universiti Kebangsaan Malaysia 2013 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf Nor Liza Abdullah, and Rosmah Mat Isa, and Rasidah Arshad, and Noradiva Hamzah, and Noor Azuan Hashim, (2013) Knowledge management strategy and human capital management in hotel industry. Jurnal Pengurusan, 38 . pp. 3-14. ISSN 0127-2713 http://ejournal.ukm.my/pengurusan/index
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.
format	Article
author	Nor Liza Abdullah, Rosmah Mat Isa, Rasidah Arshad, Noradiva Hamzah, Noor Azuan Hashim,
spellingShingle	Nor Liza Abdullah, Rosmah Mat Isa, Rasidah Arshad, Noradiva Hamzah, Noor Azuan Hashim, Knowledge management strategy and human capital management in hotel industry
author_facet	Nor Liza Abdullah, Rosmah Mat Isa, Rasidah Arshad, Noradiva Hamzah, Noor Azuan Hashim,
author_sort	Nor Liza Abdullah,
title	Knowledge management strategy and human capital management in hotel industry
title_short	Knowledge management strategy and human capital management in hotel industry
title_full	Knowledge management strategy and human capital management in hotel industry
title_fullStr	Knowledge management strategy and human capital management in hotel industry
title_full_unstemmed	Knowledge management strategy and human capital management in hotel industry
title_sort	knowledge management strategy and human capital management in hotel industry
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2013
url	http://journalarticle.ukm.my/6966/ http://journalarticle.ukm.my/6966/ http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf
first_indexed	2023-09-18T19:48:24Z
last_indexed	2023-09-18T19:48:24Z
_version_	1777406054859014144

Knowledge management strategy and human capital management in hotel industry

Similar Items