Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.

The study analyses the existence of role conflict and role ambiguity among information technology (IT) personnel in the army services in Malaysia. This study also attempts to determine whether there is any difference between role conflict and role ambiguity based on demographic factors such as age...

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Main Authors:	Zawiyah Mohammad Yusof, Norli Mohamed Noor
Format:	Article
Language:	English
Published:	Universiti Kebangsaan Malaysia 2010
Online Access:	http://journalarticle.ukm.my/598/ http://journalarticle.ukm.my/598/ http://journalarticle.ukm.my/598/1/akademika78%5B03%5DA4.pdf

id	ukm-598
recordtype	eprints
spelling	ukm-5982011-08-11T07:29:16Z http://journalarticle.ukm.my/598/ Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. Zawiyah Mohammad Yusof, Norli Mohamed Noor, The study analyses the existence of role conflict and role ambiguity among information technology (IT) personnel in the army services in Malaysia. This study also attempts to determine whether there is any difference between role conflict and role ambiguity based on demographic factors such as age, gender, management group and duration of service in the army. Variables such as task satisfaction and role overload were also examined to determine their correlation with role conflict and role ambiguity. A total of 83 IT personnel including army officers and other ranks from selected army organisations within Kuala Lumpur were sampled. This study, which was conducted in 2005 employed survey method with questionnaires as instrument to collect the data. The data analysis supports the hypothesis regarding the existence of role conflict and role overload among IT personnel in the army service. However, the overall level of role conflict and role overload is low. There is significant difference of role conflict between age and gender. IT personnel do not experience role ambiguity, instead they show high role clarity regarding work objectives, scope of work, responsibilities and role undertakings. The findings also show the correlation between role conflict and role overload but no significant correlation can be seen between role conflict and job satisfaction. This research is intended to inform the Malaysian Army policy makers about the importance of a conducive working environment. Top management must be aware of the continuous stress experienced by IT personnel and seek to overcome the problem. Universiti Kebangsaan Malaysia 2010-01 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/598/1/akademika78%5B03%5DA4.pdf Zawiyah Mohammad Yusof, and Norli Mohamed Noor, (2010) Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. AKADEMIKA, 78 . pp. 59-66. ISSN 0126-5008 http://www.ukm.my/~penerbit/akademika
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	The study analyses the existence of role conflict and role ambiguity among information technology (IT) personnel in the army services in Malaysia. This study also attempts to determine whether there is any difference between role conflict and role ambiguity based on demographic factors such as age, gender, management group and duration of service in the army. Variables such as task satisfaction and role overload were also examined to determine their correlation with role conflict and role ambiguity. A total of 83 IT personnel including army officers and other ranks from selected army organisations within Kuala Lumpur were sampled. This study, which was conducted in 2005 employed survey method with questionnaires as instrument to collect the data. The data analysis supports the hypothesis regarding the existence of role conflict and role overload among IT personnel in the army service. However, the overall level of role conflict and role overload is low. There is significant difference of role conflict between age and gender. IT personnel do not experience role ambiguity, instead they show high role clarity regarding work objectives, scope of work, responsibilities and role undertakings. The findings also show the correlation between role conflict and role overload but no significant correlation can be seen between role conflict and job satisfaction. This research is intended to inform the Malaysian Army policy makers about the importance of a conducive working environment. Top management must be aware of the continuous stress experienced by IT personnel and seek to overcome the problem.
format	Article
author	Zawiyah Mohammad Yusof, Norli Mohamed Noor,
spellingShingle	Zawiyah Mohammad Yusof, Norli Mohamed Noor, Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.
author_facet	Zawiyah Mohammad Yusof, Norli Mohamed Noor,
author_sort	Zawiyah Mohammad Yusof,
title	Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.
title_short	Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.
title_full	Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.
title_fullStr	Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.
title_full_unstemmed	Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.
title_sort	konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan tentera darat malaysia.
publisher	Universiti Kebangsaan Malaysia
publishDate	2010
url	http://journalarticle.ukm.my/598/ http://journalarticle.ukm.my/598/ http://journalarticle.ukm.my/598/1/akademika78%5B03%5DA4.pdf
first_indexed	2023-09-18T19:31:20Z
last_indexed	2023-09-18T19:31:20Z
_version_	1777404981135015936

Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.

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