Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)

A major domain of e-government research has been the examination of information delivery to citizens. These services involve communications and transactions between government, at various levels, and citizens The rise of these services has led to a concurrent need to develop models of citizen satisf...

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Main Authors:	Zulridah Mohd Noor, Hasmiah Kasimin, Aini Aman, Noraidah Sahari
Format:	Article
Published:	Penerbit Universiti Kebangsaan Malaysia 2011
Online Access:	http://journalarticle.ukm.my/4735/ http://journalarticle.ukm.my/4735/

id	ukm-4735
recordtype	eprints
spelling	ukm-47352012-05-24T01:55:56Z http://journalarticle.ukm.my/4735/ Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX) Zulridah Mohd Noor, Hasmiah Kasimin, Aini Aman, Noraidah Sahari, A major domain of e-government research has been the examination of information delivery to citizens. These services involve communications and transactions between government, at various levels, and citizens The rise of these services has led to a concurrent need to develop models of citizen satisfaction with e-governmental services.This research aims to contribute to this need by devising an ELX consumer satisfaction index (ELXCSI) model and using it to evaluate citizen satisfaction with e-government electronic labor exchange (ELX) service delivery in Malaysia.This paper presents result of a statistical analysis of an end-user survey conducted in 2009 to evaluate user satisfaction with ELX service. Using structural equation modeling, a highly statiscally significant goodness-off-fit was found for the model, which included 15 measures capturing three performance contructs (utility, efficiency,customization) as affecting satisfaction. The calculated ELXCSI of 66 indicates that more effort should be carried out by government to improve performance measurements in order to increase satisfaction among end-users of ELX service in Malaysia. Penerbit Universiti Kebangsaan Malaysia 2011-12 Article PeerReviewed Zulridah Mohd Noor, and Hasmiah Kasimin, and Aini Aman, and Noraidah Sahari, (2011) Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX). Jurnal Ekonomi Malaysia, 45 . pp. 11-20. ISSN 0127-1962 http://www.ukm.my/penerbit/jem.htm
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
description	A major domain of e-government research has been the examination of information delivery to citizens. These services involve communications and transactions between government, at various levels, and citizens The rise of these services has led to a concurrent need to develop models of citizen satisfaction with e-governmental services.This research aims to contribute to this need by devising an ELX consumer satisfaction index (ELXCSI) model and using it to evaluate citizen satisfaction with e-government electronic labor exchange (ELX) service delivery in Malaysia.This paper presents result of a statistical analysis of an end-user survey conducted in 2009 to evaluate user satisfaction with ELX service. Using structural equation modeling, a highly statiscally significant goodness-off-fit was found for the model, which included 15 measures capturing three performance contructs (utility, efficiency,customization) as affecting satisfaction. The calculated ELXCSI of 66 indicates that more effort should be carried out by government to improve performance measurements in order to increase satisfaction among end-users of ELX service in Malaysia.
format	Article
author	Zulridah Mohd Noor, Hasmiah Kasimin, Aini Aman, Noraidah Sahari,
spellingShingle	Zulridah Mohd Noor, Hasmiah Kasimin, Aini Aman, Noraidah Sahari, Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)
author_facet	Zulridah Mohd Noor, Hasmiah Kasimin, Aini Aman, Noraidah Sahari,
author_sort	Zulridah Mohd Noor,
title	Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)
title_short	Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)
title_full	Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)
title_fullStr	Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)
title_full_unstemmed	Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)
title_sort	evaluating end-user satisfaction with an e-government service electronic labor exchange (elx)
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2011
url	http://journalarticle.ukm.my/4735/ http://journalarticle.ukm.my/4735/
first_indexed	2023-09-18T19:42:21Z
last_indexed	2023-09-18T19:42:21Z
_version_	1777405674672619520

Evaluating end-user satisfaction with an e-government service electronic labor exchange (ELX)

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