Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang

A community survey involving 4,035 respondents was conducted in the Klang Valley in 1997. Result shows that the respondents were satisfied with all aspects of service at both government and private clinics, except for ‘waiting time’ at government clinics. Overall, only 14.5% of respondents were not...

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Main Authors:	Raja Jamaluddin,R.A.M., Rosman, M.R., Azmi, M.T., Hanafiah, M.S., Rozlan, I., Syed Mohamed,A.
Format:	Article
Published:	Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia 1999
Online Access:	http://journalarticle.ukm.my/4361/ http://journalarticle.ukm.my/4361/

id	ukm-4361
recordtype	eprints
spelling	ukm-43612012-04-17T00:58:09Z http://journalarticle.ukm.my/4361/ Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang Raja Jamaluddin,R.A.M., Rosman, M.R., Azmi, M.T., Hanafiah, M.S., Rozlan, I., Syed Mohamed,A., A community survey involving 4,035 respondents was conducted in the Klang Valley in 1997. Result shows that the respondents were satisfied with all aspects of service at both government and private clinics, except for ‘waiting time’ at government clinics. Overall, only 14.5% of respondents were not satisfied with services at government clinics and 2.0% were not satisfied with services at private clinics.However, respondents were more satisfied with all aspects of care at private clinics compared with government clinics (p<0.01). Respondents were willing to pay a median of RM5.00 for services at government clinics compared to RM15.00 for services at private clinics. Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia 1999 Article PeerReviewed Raja Jamaluddin,R.A.M., and Rosman, M.R., and Azmi, M.T., and Hanafiah, M.S., and Rozlan, I., and Syed Mohamed,A., (1999) Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang. Jurnal Kesihatan Masyarakat, 5 (S). ISSN 1675-1663 http://www.communityhealthjournal.org/detailarticle.asp?id=91&issue=Vol5(S):1999
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
description	A community survey involving 4,035 respondents was conducted in the Klang Valley in 1997. Result shows that the respondents were satisfied with all aspects of service at both government and private clinics, except for ‘waiting time’ at government clinics. Overall, only 14.5% of respondents were not satisfied with services at government clinics and 2.0% were not satisfied with services at private clinics.However, respondents were more satisfied with all aspects of care at private clinics compared with government clinics (p<0.01). Respondents were willing to pay a median of RM5.00 for services at government clinics compared to RM15.00 for services at private clinics.
format	Article
author	Raja Jamaluddin,R.A.M., Rosman, M.R., Azmi, M.T., Hanafiah, M.S., Rozlan, I., Syed Mohamed,A.,
spellingShingle	Raja Jamaluddin,R.A.M., Rosman, M.R., Azmi, M.T., Hanafiah, M.S., Rozlan, I., Syed Mohamed,A., Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang
author_facet	Raja Jamaluddin,R.A.M., Rosman, M.R., Azmi, M.T., Hanafiah, M.S., Rozlan, I., Syed Mohamed,A.,
author_sort	Raja Jamaluddin,R.A.M.,
title	Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang
title_short	Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang
title_full	Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang
title_fullStr	Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang
title_full_unstemmed	Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang
title_sort	persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di lembah kelang
publisher	Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia
publishDate	1999
url	http://journalarticle.ukm.my/4361/ http://journalarticle.ukm.my/4361/
first_indexed	2023-09-18T19:41:20Z
last_indexed	2023-09-18T19:41:20Z
_version_	1777405610644471808

Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang

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