Malaysian organisational efficiency – implementation of six sigma methodology (Kecekapan organisasi di Malaysia – pelaksanaan tatakaedah enam sigma)
The implementation of productivity tools in multinational companies is usually well documented. Two of the fundamental productivity methods used are waste elimination and variation reduction. The objective of this research is to identify the Critical Success Factors (CSFs) of six sigma...
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| Format: | Article |
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Penerbit Universiti Kebangsaan Malaysia
2011
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| Online Access: | http://journalarticle.ukm.my/3446/ http://journalarticle.ukm.my/3446/ |
| Summary: | The implementation of productivity tools in multinational companies is usually well
documented. Two of the fundamental productivity methods used are waste elimination and
variation reduction. The objective of this research is to identify the Critical Success Factors
(CSFs) of six sigma methodology implementation in Malaysian Multinational Corporations
(MNCs). This research used the method of exploratory survey conducted via online
questionnaire. The survey was conducted among 22 MNCs in Malaysia which used six sigma
methodology in their organisations. The list of 22 companies was retrieved from Internet
search. Of the 22 companies surveyed, 20 returned their completed responses. The study
concluded that Project/Process Assessment and Training/Awareness are the most significant
factors in the successful implementation of six sigma. The results support the Null Hypothesis
(H0) that the success of six sigma implementation in Malaysia is directly impacted on by the
identified CSFs. This research finding provides the necessary foundation for local companies
to adopt and to ensure the correct approach is used in implementing six sigma in their
organisations.
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