Value-based total performance excellence measurement: an overview of agenda and transformation

The process of performance measurement has undergone a revolution from measuring things outward to measuring things that are not apparent. In other words, the overall performance of non-financial nature has also been given a serious attention. Integration of the use of both elements of performance i...

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Main Authors:	Mokhtar Abdullah, Mohd Rashid Ab Hamid, Zainol Mustafa, Nur Riza Mohd Suradi, Fazli Idris, Choong-Yeun Liong, Wan Rosmanira Ismail, Faridatulazna A. Shahabuddin
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2011
Online Access:	http://journalarticle.ukm.my/2891/ http://journalarticle.ukm.my/2891/ http://journalarticle.ukm.my/2891/1/jqma-7-1-06-mokhtar.pdf

id	ukm-2891
recordtype	eprints
spelling	ukm-28912016-12-14T06:32:57Z http://journalarticle.ukm.my/2891/ Value-based total performance excellence measurement: an overview of agenda and transformation Mokhtar Abdullah, Mohd Rashid Ab Hamid, Zainol Mustafa, Nur Riza Mohd Suradi, Fazli Idris, Choong-Yeun Liong, Wan Rosmanira Ismail, Faridatulazna A. Shahabuddin, The process of performance measurement has undergone a revolution from measuring things outward to measuring things that are not apparent. In other words, the overall performance of non-financial nature has also been given a serious attention. Integration of the use of both elements of performance indicators involving both financial and non-financial should be used to assess the performance of the organisation. This is because not only the satisfaction of the external customer has to be fulfilled for survival of the organisation but also the internal customer satisfaction is equally important in ensuring the success of the organisation.Therefore, this article expounds the suggested implementation of the Performance Measurement System which showcases an overview of intangible aspects of measurement i.e.organisational core values through Value-Based Total Performance Excellence Model. This model would reveal overall standings and achievements of the public agencies and indicate opportunities for further improvements based on the value-based indicators. Implications of the study is significant to the public organisation for enhancing and empowering the valuebased assessment approach which emphasised more on intangibles aspects of measurement rather than on tangibles aspects only. This is vital in ensuring that human resources in the organisation have truly embraced the organisational core values and endeavouring for achieving a total organisational excellence as emphasised in the 1Malaysia concept – ‘People first, Performance now’ Penerbit Universiti Kebangsaan Malaysia 2011-07 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/2891/1/jqma-7-1-06-mokhtar.pdf Mokhtar Abdullah, and Mohd Rashid Ab Hamid, and Zainol Mustafa, and Nur Riza Mohd Suradi, and Fazli Idris, and Choong-Yeun Liong, and Wan Rosmanira Ismail, and Faridatulazna A. Shahabuddin, (2011) Value-based total performance excellence measurement: an overview of agenda and transformation. Journal of Quality Measurement and Analysis, 7 (1). pp. 67-75. ISSN 1823-5670 http://www.ukm.my/~ppsmfst/jqma
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	The process of performance measurement has undergone a revolution from measuring things outward to measuring things that are not apparent. In other words, the overall performance of non-financial nature has also been given a serious attention. Integration of the use of both elements of performance indicators involving both financial and non-financial should be used to assess the performance of the organisation. This is because not only the satisfaction of the external customer has to be fulfilled for survival of the organisation but also the internal customer satisfaction is equally important in ensuring the success of the organisation.Therefore, this article expounds the suggested implementation of the Performance Measurement System which showcases an overview of intangible aspects of measurement i.e.organisational core values through Value-Based Total Performance Excellence Model. This model would reveal overall standings and achievements of the public agencies and indicate opportunities for further improvements based on the value-based indicators. Implications of the study is significant to the public organisation for enhancing and empowering the valuebased assessment approach which emphasised more on intangibles aspects of measurement rather than on tangibles aspects only. This is vital in ensuring that human resources in the organisation have truly embraced the organisational core values and endeavouring for achieving a total organisational excellence as emphasised in the 1Malaysia concept – ‘People first, Performance now’
format	Article
author	Mokhtar Abdullah, Mohd Rashid Ab Hamid, Zainol Mustafa, Nur Riza Mohd Suradi, Fazli Idris, Choong-Yeun Liong, Wan Rosmanira Ismail, Faridatulazna A. Shahabuddin,
spellingShingle	Mokhtar Abdullah, Mohd Rashid Ab Hamid, Zainol Mustafa, Nur Riza Mohd Suradi, Fazli Idris, Choong-Yeun Liong, Wan Rosmanira Ismail, Faridatulazna A. Shahabuddin, Value-based total performance excellence measurement: an overview of agenda and transformation
author_facet	Mokhtar Abdullah, Mohd Rashid Ab Hamid, Zainol Mustafa, Nur Riza Mohd Suradi, Fazli Idris, Choong-Yeun Liong, Wan Rosmanira Ismail, Faridatulazna A. Shahabuddin,
author_sort	Mokhtar Abdullah,
title	Value-based total performance excellence measurement: an overview of agenda and transformation
title_short	Value-based total performance excellence measurement: an overview of agenda and transformation
title_full	Value-based total performance excellence measurement: an overview of agenda and transformation
title_fullStr	Value-based total performance excellence measurement: an overview of agenda and transformation
title_full_unstemmed	Value-based total performance excellence measurement: an overview of agenda and transformation
title_sort	value-based total performance excellence measurement: an overview of agenda and transformation
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2011
url	http://journalarticle.ukm.my/2891/ http://journalarticle.ukm.my/2891/ http://journalarticle.ukm.my/2891/1/jqma-7-1-06-mokhtar.pdf
first_indexed	2023-09-18T19:37:15Z
last_indexed	2023-09-18T19:37:15Z
_version_	1777405353657368576

Value-based total performance excellence measurement: an overview of agenda and transformation

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