Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?

This article examines the quality of work life in Islam-based television by focusing on the emotional wellbeing of television production workers. It identifies the extent of religious television a humanised workplace at the turn of the Fourth Industrial Revolution (4IR). The study draws upon literat...

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Main Author:	Nur Kareelawati Abd Karim
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2019
Online Access:	http://journalarticle.ukm.my/13210/ http://journalarticle.ukm.my/13210/ http://journalarticle.ukm.my/13210/1/33501-104705-1-PB.pdf

id	ukm-13210
recordtype	eprints
spelling	ukm-132102019-07-25T21:59:46Z http://journalarticle.ukm.my/13210/ Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace? Nur Kareelawati Abd Karim, This article examines the quality of work life in Islam-based television by focusing on the emotional wellbeing of television production workers. It identifies the extent of religious television a humanised workplace at the turn of the Fourth Industrial Revolution (4IR). The study draws upon literature from media sociology and cultural studies approaches to creative labour in two folds by addressing the implications of 4IR for 1) human (television production workers), including such concepts as human emotional and spiritual intelligence, and emotional labour, and 2) for the quality of work life in televi-sion production, through the discourses of human-robot interaction (HRI) and humanised workplace. The analyses of an ethnographic data gathered from television stations in London and Kuala Lumpur indicate that television production work demands a different degree of emotional labour, depending on their professional roles, tasks, and the genre that they produced. The study concludes that doing emotional labour in the 4IR requires television production workers to renegotiate their professional roles not only with other humans, but also with robots/machines as robots/machines have increas-ingly taken over their production tasks. Such forms of negotiation and the rise of robots/machines resulting from the 4IR do affect the quality of work life in religious television. Penerbit Universiti Kebangsaan Malaysia 2019 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/13210/1/33501-104705-1-PB.pdf Nur Kareelawati Abd Karim, (2019) Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace? Jurnal Komunikasi ; Malaysian Journal of Communication, 35 (2). pp. 375-392. ISSN 0128-1496 http://ejournal.ukm.my/mjc/issue/view/1200
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	This article examines the quality of work life in Islam-based television by focusing on the emotional wellbeing of television production workers. It identifies the extent of religious television a humanised workplace at the turn of the Fourth Industrial Revolution (4IR). The study draws upon literature from media sociology and cultural studies approaches to creative labour in two folds by addressing the implications of 4IR for 1) human (television production workers), including such concepts as human emotional and spiritual intelligence, and emotional labour, and 2) for the quality of work life in televi-sion production, through the discourses of human-robot interaction (HRI) and humanised workplace. The analyses of an ethnographic data gathered from television stations in London and Kuala Lumpur indicate that television production work demands a different degree of emotional labour, depending on their professional roles, tasks, and the genre that they produced. The study concludes that doing emotional labour in the 4IR requires television production workers to renegotiate their professional roles not only with other humans, but also with robots/machines as robots/machines have increas-ingly taken over their production tasks. Such forms of negotiation and the rise of robots/machines resulting from the 4IR do affect the quality of work life in religious television.
format	Article
author	Nur Kareelawati Abd Karim,
spellingShingle	Nur Kareelawati Abd Karim, Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?
author_facet	Nur Kareelawati Abd Karim,
author_sort	Nur Kareelawati Abd Karim,
title	Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?
title_short	Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?
title_full	Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?
title_fullStr	Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?
title_full_unstemmed	Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?
title_sort	doing emotional labour in the fourth industrial revolution (4ir): is religious television a humanised workplace?
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2019
url	http://journalarticle.ukm.my/13210/ http://journalarticle.ukm.my/13210/ http://journalarticle.ukm.my/13210/1/33501-104705-1-PB.pdf
first_indexed	2023-09-18T20:04:21Z
last_indexed	2023-09-18T20:04:21Z
_version_	1777407058485706752

Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?

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