The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level

Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients’ satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of cl...

Full description

Bibliographic Details
Main Authors:	Effendi, Ridwan, Sukmayadi, Vidi, Pandjaitan, Irpanus Rachman
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2019
Online Access:	http://journalarticle.ukm.my/13168/ http://journalarticle.ukm.my/13168/ http://journalarticle.ukm.my/13168/1/20738-98930-1-PB.pdf

id	ukm-13168
recordtype	eprints
spelling	ukm-131682019-07-21T12:22:42Z http://journalarticle.ukm.my/13168/ The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients’ satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of class III (low income) inpatients at Hasan Sadikin Hospital, Bandung, Indonesia. The method applied in this study is quantitative method utilizing survey as study instrument and tool of analysis. There were 261 patients as the study population, and 72 randomly selected respondents were taken as the study sample. The authors used simple random sampling method in carrying out selection of patients in this study. The data were analyzed using the continuum line and multiple linear regression analysis, either simultaneously or partially. In the hypothesis test, F-test was conducted, and H1 was accepted. The results of the study indicated that there was an influence between the two variables. The respondents’ responses indicated that the doctors' interpersonal communication was in the category of a very high interpersonal skill. Moreover, the respondents also had a very high level of satisfaction with the health service. Thus, based on the findings, the doctors' interpersonal communication skills had a significant effect on low-income patients’ satisfaction levels simultaneously. Penerbit Universiti Kebangsaan Malaysia 2019 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/13168/1/20738-98930-1-PB.pdf Effendi, Ridwan and Sukmayadi, Vidi and Pandjaitan, Irpanus Rachman (2019) The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level. Jurnal Komunikasi ; Malaysian Journal of Communication, 35 (1). pp. 57-70. ISSN 0128-1496 http://ejournal.ukm.my/mjc/issue/view/1165
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Kebangasaan Malaysia
building	UKM Institutional Repository
collection	Online Access
language	English
description	Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients’ satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of class III (low income) inpatients at Hasan Sadikin Hospital, Bandung, Indonesia. The method applied in this study is quantitative method utilizing survey as study instrument and tool of analysis. There were 261 patients as the study population, and 72 randomly selected respondents were taken as the study sample. The authors used simple random sampling method in carrying out selection of patients in this study. The data were analyzed using the continuum line and multiple linear regression analysis, either simultaneously or partially. In the hypothesis test, F-test was conducted, and H1 was accepted. The results of the study indicated that there was an influence between the two variables. The respondents’ responses indicated that the doctors' interpersonal communication was in the category of a very high interpersonal skill. Moreover, the respondents also had a very high level of satisfaction with the health service. Thus, based on the findings, the doctors' interpersonal communication skills had a significant effect on low-income patients’ satisfaction levels simultaneously.
format	Article
author	Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman
spellingShingle	Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
author_facet	Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman
author_sort	Effendi, Ridwan
title	The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
title_short	The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
title_full	The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
title_fullStr	The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
title_full_unstemmed	The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
title_sort	effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
publisher	Penerbit Universiti Kebangsaan Malaysia
publishDate	2019
url	http://journalarticle.ukm.my/13168/ http://journalarticle.ukm.my/13168/ http://journalarticle.ukm.my/13168/1/20738-98930-1-PB.pdf
first_indexed	2023-09-18T20:04:15Z
last_indexed	2023-09-18T20:04:15Z
_version_	1777407052323225600

The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level

Similar Items