Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]
This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explo...
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management
2011
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| Online Access: | http://ir.uitm.edu.my/id/eprint/5859/ http://ir.uitm.edu.my/id/eprint/5859/1/AJ_AHMAD%20EZANEE%20HASHIM%20BMQR%20SA%2011.pdf |
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uitm-5859 |
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eprints |
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uitm-58592020-03-11T06:17:50Z http://ir.uitm.edu.my/id/eprint/5859/ Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati Social aspects. Social marketing Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explore on how to achieve friendly and accessible spaces for all. The audit examined predetermination designed criteria against existing building to measure the suitability and appropriateness of the building to people with sensory disabilities and mental disabilities. Findings revealed that weaknesses found are caused by poor design and planning, lack of enforcement on policies and limited guidelines. Recommendations for the future are highlighted with options and proposed guidelines in respect to the person with disabilities (PWDs) need. The finding has provided a benchmark for consultants, local authorities and those who have interest in local built environment. Faculty of Business and Management 2011 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/5859/1/AJ_AHMAD%20EZANEE%20HASHIM%20BMQR%20SA%2011.pdf Hashim, Ahmad Ezanee and Ismail, Faridah and Akida, Murni and Isnin, Zarina and Natasha, Khalil and Abdul Rahim, Mardhati (2011) Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. Business and Management Quarterly Review (BMQR), 2 (4). pp. 56-64. ISSN 2180-2777 |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
Universiti Teknologi MARA |
| building |
UiTM Institutional Repository |
| collection |
Online Access |
| language |
English |
| topic |
Social aspects. Social marketing Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction |
| spellingShingle |
Social aspects. Social marketing Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| description |
This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explore on how to achieve friendly and accessible spaces for all. The audit examined predetermination designed criteria against existing building to measure the suitability and appropriateness of the building to people with sensory disabilities and mental disabilities. Findings revealed that weaknesses found are caused by poor design and planning, lack of enforcement on policies and limited guidelines. Recommendations for the future are highlighted with options and proposed guidelines in respect to the person with disabilities (PWDs) need. The finding has provided a benchmark for consultants, local authorities and those who have interest in local built environment. |
| format |
Article |
| author |
Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati |
| author_facet |
Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati |
| author_sort |
Hashim, Ahmad Ezanee |
| title |
Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_short |
Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_full |
Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_fullStr |
Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_full_unstemmed |
Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_sort |
disabled facilities in shopping malls: malaysian perspective / ahmad ezanee hashim ... [et. al] |
| publisher |
Faculty of Business and Management |
| publishDate |
2011 |
| url |
http://ir.uitm.edu.my/id/eprint/5859/ http://ir.uitm.edu.my/id/eprint/5859/1/AJ_AHMAD%20EZANEE%20HASHIM%20BMQR%20SA%2011.pdf |
| first_indexed |
2023-09-18T22:47:11Z |
| last_indexed |
2023-09-18T22:47:11Z |
| _version_ |
1777417302912794624 |