A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli

The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill...

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Bibliographic Details
Main Author:	Ramli, Nur Haslina
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2008
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/27824/ http://ir.uitm.edu.my/id/eprint/27824/1/PPb_NUR%20HASLINA%20RAMLI%20BM%2008_5.pdf

id	uitm-27824
recordtype	eprints
spelling	uitm-278242020-01-29T05:44:03Z http://ir.uitm.edu.my/id/eprint/27824/ A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli Ramli, Nur Haslina Consumer satisfaction Customer services. Customer relations The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill and assurance, Among than four, the researcher also tried (a investigate the front office service quality from the view of customer's perspective‘ 0n the other hand the researcher tried to evaluate the relationships among these variables to the front office service quality of Renaissance Kata Bharu Hotel. For this purpose, a research survey by using a structural questionnaire was conducted to gather the information required which could provide the answer to the subject marten There were 100 questionnaires collected from the respondetns who used front office service at Renaissance Kora Bharu Hotel. Faculty of Business and Management 2008 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/27824/1/PPb_NUR%20HASLINA%20RAMLI%20BM%2008_5.pdf Ramli, Nur Haslina (2008) A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer satisfaction Customer services. Customer relations Ramli, Nur Haslina A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
description	The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill and assurance, Among than four, the researcher also tried (a investigate the front office service quality from the view of customer's perspective‘ 0n the other hand the researcher tried to evaluate the relationships among these variables to the front office service quality of Renaissance Kata Bharu Hotel. For this purpose, a research survey by using a structural questionnaire was conducted to gather the information required which could provide the answer to the subject marten There were 100 questionnaires collected from the respondetns who used front office service at Renaissance Kora Bharu Hotel.
format	Student Project
author	Ramli, Nur Haslina
author_facet	Ramli, Nur Haslina
author_sort	Ramli, Nur Haslina
title	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_short	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_full	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_fullStr	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_full_unstemmed	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_sort	study on the quality of front office service at renaissance kota bharu hotel / nur haslina ramli
publisher	Faculty of Business and Management
publishDate	2008
url	http://ir.uitm.edu.my/id/eprint/27824/ http://ir.uitm.edu.my/id/eprint/27824/1/PPb_NUR%20HASLINA%20RAMLI%20BM%2008_5.pdf
first_indexed	2023-09-18T23:19:03Z
last_indexed	2023-09-18T23:19:03Z
_version_	1777419308166545408

A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli

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