Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim

This study intends to identify measurement of the Cost of Quality as the main issue quality activity. This study will adopt Juran (1960) model on Cost of quality and relate the model to measure quality performance. The objectives of the study are: to determine the cost of quality in Universiti T...

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Bibliographic Details
Main Author:	Helmi Hashim, Jamalludin
Format:	Thesis
Language:	English
Published:	2001
Subjects:	HF Commerce Malaysia Universiti Teknologi MARA
Online Access:	http://ir.uitm.edu.my/id/eprint/2727/ http://ir.uitm.edu.my/id/eprint/2727/1/TM_JAMALLUDDIN%20HELMI%20HASHIM%20AC%2001_5%201.pdf

id	uitm-2727
recordtype	eprints
spelling	uitm-27272016-07-26T01:44:34Z http://ir.uitm.edu.my/id/eprint/2727/ Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim Helmi Hashim, Jamalludin HF Commerce Malaysia Universiti Teknologi MARA This study intends to identify measurement of the Cost of Quality as the main issue quality activity. This study will adopt Juran (1960) model on Cost of quality and relate the model to measure quality performance. The objectives of the study are: to determine the cost of quality in Universiti Teknologi MARA (UiTM) according to the cost of quality components; to determine the collection methods that are used to collect the cost of quality; and to determine the relationship among the three quality cost components using "Prevention-Appraisal-Failure" (PAF) model. The study was conducted by interviewing the Head of Quality (Coordinator), Assistant Treasurer in the respective branch campuses and Centre of Total Quality Education in Shah Alam in order to gather the qualitative and quantitative data. It is found that the Prevention Cost is the highest portion of the COQ, followed by Appraisal Cost and Internal Failure Cost. UiTM does not identify any External Failure Cost at the time being. The study also revealed that, there is a relationship between conformance and non conformance cost accordance to the Traditional Model of COQ suggested by Ittner (1994). The adjustment on the existing accounting system is in a great need. The Balanced Scorecard, the unique tools of performance indicator is also consider to be a good tool to apply in UiTM as it focus on four key areas: Financial measures; Customer measures; Internal business process measures; and Innovation and growth measures. A study looks into quality issues from a cost behavior's perspective. It is no intentions to solve all problems, or not even the basic, but this is a good starting point to explore further. 2001 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/2727/1/TM_JAMALLUDDIN%20HELMI%20HASHIM%20AC%2001_5%201.pdf Helmi Hashim, Jamalludin (2001) Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim. Masters thesis, Universiti Teknologi MARA.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	HF Commerce Malaysia Universiti Teknologi MARA
spellingShingle	HF Commerce Malaysia Universiti Teknologi MARA Helmi Hashim, Jamalludin Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim
description	This study intends to identify measurement of the Cost of Quality as the main issue quality activity. This study will adopt Juran (1960) model on Cost of quality and relate the model to measure quality performance. The objectives of the study are: to determine the cost of quality in Universiti Teknologi MARA (UiTM) according to the cost of quality components; to determine the collection methods that are used to collect the cost of quality; and to determine the relationship among the three quality cost components using "Prevention-Appraisal-Failure" (PAF) model. The study was conducted by interviewing the Head of Quality (Coordinator), Assistant Treasurer in the respective branch campuses and Centre of Total Quality Education in Shah Alam in order to gather the qualitative and quantitative data. It is found that the Prevention Cost is the highest portion of the COQ, followed by Appraisal Cost and Internal Failure Cost. UiTM does not identify any External Failure Cost at the time being. The study also revealed that, there is a relationship between conformance and non conformance cost accordance to the Traditional Model of COQ suggested by Ittner (1994). The adjustment on the existing accounting system is in a great need. The Balanced Scorecard, the unique tools of performance indicator is also consider to be a good tool to apply in UiTM as it focus on four key areas: Financial measures; Customer measures; Internal business process measures; and Innovation and growth measures. A study looks into quality issues from a cost behavior's perspective. It is no intentions to solve all problems, or not even the basic, but this is a good starting point to explore further.
format	Thesis
author	Helmi Hashim, Jamalludin
author_facet	Helmi Hashim, Jamalludin
author_sort	Helmi Hashim, Jamalludin
title	Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim
title_short	Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim
title_full	Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim
title_fullStr	Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim
title_full_unstemmed	Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim
title_sort	cost of quality and quality performance : a case of universiti teknologi mara (uitm), dungun, arau and segamat branch campuses / jamalludin helmi hashim
publishDate	2001
url	http://ir.uitm.edu.my/id/eprint/2727/ http://ir.uitm.edu.my/id/eprint/2727/1/TM_JAMALLUDDIN%20HELMI%20HASHIM%20AC%2001_5%201.pdf
first_indexed	2023-09-18T22:46:30Z
last_indexed	2023-09-18T22:46:30Z
_version_	1777417259730337792

Cost of quality and quality performance : a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim

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