Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin

This research is study on the customer satisfaction and perception towards service quality offered by TH Property Sdn Bhd. TH Properties Sdn Bhd are located at Enstek Nilai currently it core business included services such property development, construction, project management and facilities managem...

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Bibliographic Details
Main Author:	Sharudin, Nurfatihah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2013
Subjects:	Total quality management. Benchmarking Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/26275/ http://ir.uitm.edu.my/id/eprint/26275/1/PPb_NURFATIHAH%20SHARUDIN%20BM%20M%2013_5.pdf

id	uitm-26275
recordtype	eprints
spelling	uitm-262752020-01-29T05:55:00Z http://ir.uitm.edu.my/id/eprint/26275/ Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin Sharudin, Nurfatihah Total quality management. Benchmarking Consumer satisfaction Customer services. Customer relations This research is study on the customer satisfaction and perception towards service quality offered by TH Property Sdn Bhd. TH Properties Sdn Bhd are located at Enstek Nilai currently it core business included services such property development, construction, project management and facilities management. In TH Properties, Enstek Nilai it more focused on offer services such as selling land for the developer and houses development. This research helps in determine what factor will influence customer satisfaction and perception which relates to the service quality that been offered by the organization. The dimension of SERVQUAL will help further in determine in what areas customer satisfy with the service given. SERVQUAL function as measure the customer expectation and assumption towards the company’s service quality. SERVQUAL originally consist of 5 dimensions which include reliability, tangibles, responsiveness, assurance and empathy. The model will help to evaluate the customer’s service experience and help organization to improve service in several aspects. Faculty of Business and Management 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26275/1/PPb_NURFATIHAH%20SHARUDIN%20BM%20M%2013_5.pdf Sharudin, Nurfatihah (2013) Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Total quality management. Benchmarking Consumer satisfaction Customer services. Customer relations
spellingShingle	Total quality management. Benchmarking Consumer satisfaction Customer services. Customer relations Sharudin, Nurfatihah Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin
description	This research is study on the customer satisfaction and perception towards service quality offered by TH Property Sdn Bhd. TH Properties Sdn Bhd are located at Enstek Nilai currently it core business included services such property development, construction, project management and facilities management. In TH Properties, Enstek Nilai it more focused on offer services such as selling land for the developer and houses development. This research helps in determine what factor will influence customer satisfaction and perception which relates to the service quality that been offered by the organization. The dimension of SERVQUAL will help further in determine in what areas customer satisfy with the service given. SERVQUAL function as measure the customer expectation and assumption towards the company’s service quality. SERVQUAL originally consist of 5 dimensions which include reliability, tangibles, responsiveness, assurance and empathy. The model will help to evaluate the customer’s service experience and help organization to improve service in several aspects.
format	Student Project
author	Sharudin, Nurfatihah
author_facet	Sharudin, Nurfatihah
author_sort	Sharudin, Nurfatihah
title	Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin
title_short	Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin
title_full	Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin
title_fullStr	Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin
title_full_unstemmed	Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin
title_sort	customer satisfaction & perception towards service quality a case of th properties, enstek nilai / nurfatihah sharudin
publisher	Faculty of Business and Management
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/26275/ http://ir.uitm.edu.my/id/eprint/26275/1/PPb_NURFATIHAH%20SHARUDIN%20BM%20M%2013_5.pdf
first_indexed	2023-09-18T23:16:33Z
last_indexed	2023-09-18T23:16:33Z
_version_	1777419150961934336

Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin

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