Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan

The purpose of this study is to identify what are the problems that have been faced by customers when using Streamyx since it was launched in 200, what are the causes of those problems happen and also to observe what are the action taken by Telekom Malaysia to overcome complains and to suggest the a...

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Bibliographic Details
Main Author:	Mahassan, Nur Syahirah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2011
Subjects:	Online information services industry. Including Internet service providers Consumer satisfaction Consumer complaints. Complaint letters
Online Access:	http://ir.uitm.edu.my/id/eprint/26196/ http://ir.uitm.edu.my/id/eprint/26196/1/PPb_NUR%20SYAHIRAH%20MAHASSAN%20BM%20M%2011_5.pdf

id	uitm-26196
recordtype	eprints
spelling	uitm-261962020-01-17T02:57:30Z http://ir.uitm.edu.my/id/eprint/26196/ Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan Mahassan, Nur Syahirah Online information services industry. Including Internet service providers Consumer satisfaction Consumer complaints. Complaint letters The purpose of this study is to identify what are the problems that have been faced by customers when using Streamyx since it was launched in 200, what are the causes of those problems happen and also to observe what are the action taken by Telekom Malaysia to overcome complains and to suggest the alternative way to overcome such complaints that reported by customers. Based on the information gathering and the There are 8 type of complain that have been reported by the customers such as difficult to connect (DSL blinking, DSL off), cannot browse, Error 691-Invalid login ID or password, Error-678-Remote computer did not respond, frequent disconnection/ intermittent, noisy telephone line, slow internet connection as compared to package subscribe and also complain on service quality, and termination not satisfied with services. All the problems that have been faced by customers result from the several causes includes of faulty hardware, suspension of account, incorrect parallel telephone setting, telephone line quality, Internet Service provider network problem and so on. Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26196/1/PPb_NUR%20SYAHIRAH%20MAHASSAN%20BM%20M%2011_5.pdf Mahassan, Nur Syahirah (2011) Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Online information services industry. Including Internet service providers Consumer satisfaction Consumer complaints. Complaint letters
spellingShingle	Online information services industry. Including Internet service providers Consumer satisfaction Consumer complaints. Complaint letters Mahassan, Nur Syahirah Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
description	The purpose of this study is to identify what are the problems that have been faced by customers when using Streamyx since it was launched in 200, what are the causes of those problems happen and also to observe what are the action taken by Telekom Malaysia to overcome complains and to suggest the alternative way to overcome such complaints that reported by customers. Based on the information gathering and the There are 8 type of complain that have been reported by the customers such as difficult to connect (DSL blinking, DSL off), cannot browse, Error 691-Invalid login ID or password, Error-678-Remote computer did not respond, frequent disconnection/ intermittent, noisy telephone line, slow internet connection as compared to package subscribe and also complain on service quality, and termination not satisfied with services. All the problems that have been faced by customers result from the several causes includes of faulty hardware, suspension of account, incorrect parallel telephone setting, telephone line quality, Internet Service provider network problem and so on.
format	Student Project
author	Mahassan, Nur Syahirah
author_facet	Mahassan, Nur Syahirah
author_sort	Mahassan, Nur Syahirah
title	Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
title_short	Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
title_full	Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
title_fullStr	Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
title_full_unstemmed	Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
title_sort	streamyx complaint by customers: a case study in telekom malaysia berhad melaka / nur syahirah mahassan
publisher	Faculty of Business and Management
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/26196/ http://ir.uitm.edu.my/id/eprint/26196/1/PPb_NUR%20SYAHIRAH%20MAHASSAN%20BM%20M%2011_5.pdf
first_indexed	2023-09-18T23:16:23Z
last_indexed	2023-09-18T23:16:23Z
_version_	1777419139782017024

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan

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