Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak

The customer satisfaction is the expectations of the customer are met with the experience by them. Factors influencing customer satisfaction is important in determine the success of the food service establishment that concurrently effect food service industry. However, the food service establishment...

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Main Authors:	Mohd Nazlin, Nor Adilah, Ishak, Nor Hazimah
Format:	Student Project
Language:	English
Published:	Faculty of Hotel and Tourism 2018
Subjects:	Food service
Online Access:	http://ir.uitm.edu.my/id/eprint/25381/ http://ir.uitm.edu.my/id/eprint/25381/1/PPb_NOR%20ADILAH%20MOHD%20NAZLIN_NOR%20HAZIMAH%20ISHAK%20T%20HM%2018_5.pdf

id	uitm-25381
recordtype	eprints
spelling	uitm-253812019-08-28T01:59:42Z http://ir.uitm.edu.my/id/eprint/25381/ Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak Mohd Nazlin, Nor Adilah Ishak, Nor Hazimah Food service The customer satisfaction is the expectations of the customer are met with the experience by them. Factors influencing customer satisfaction is important in determine the success of the food service establishment that concurrently effect food service industry. However, the food service establishment are too wide and need a long time to discuss. Hence, in this thesis it has chosen few selected establishment (i.e. Restaurant, Cafeteria and Fast food) and few selected Asean countries (i.e India, China, Korea and Japan) to discuss the factors influencing customer satisfaction that hope may help to contribute some knowledge in boosting the profit of foodservice industry in future. Furthermore, in this topic, it also discusses the similarities and dissimilarities of the most factors influencing customer’s satisfaction on the food service establishment in Asean countries. So that, country in Asean can improve and generate their food service organization in the higher level in the world. The databases were mainly accessed from different online resources such as Science Direct, Emerald insight, Google scholar, academia.edu, e-books, and also from authorities website (i.e Ministry of Health and World Health Organization etc) to get the accurate data. All the linked accordingly to create complete comprehension review on factors influencing customer satisfaction among Asean countries. Only few of the articles can be discussed due to limitation of time. Although it is not many in order to cover the generalization of the countries and factors, it is hope can be part of the new contribution to the knowledge in factors influences customer satisfaction that that may show some good example to be implemented later in Malaysia and vice versa. Faculty of Hotel and Tourism 2018 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25381/1/PPb_NOR%20ADILAH%20MOHD%20NAZLIN_NOR%20HAZIMAH%20ISHAK%20T%20HM%2018_5.pdf Mohd Nazlin, Nor Adilah and Ishak, Nor Hazimah (2018) Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Food service
spellingShingle	Food service Mohd Nazlin, Nor Adilah Ishak, Nor Hazimah Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak
description	The customer satisfaction is the expectations of the customer are met with the experience by them. Factors influencing customer satisfaction is important in determine the success of the food service establishment that concurrently effect food service industry. However, the food service establishment are too wide and need a long time to discuss. Hence, in this thesis it has chosen few selected establishment (i.e. Restaurant, Cafeteria and Fast food) and few selected Asean countries (i.e India, China, Korea and Japan) to discuss the factors influencing customer satisfaction that hope may help to contribute some knowledge in boosting the profit of foodservice industry in future. Furthermore, in this topic, it also discusses the similarities and dissimilarities of the most factors influencing customer’s satisfaction on the food service establishment in Asean countries. So that, country in Asean can improve and generate their food service organization in the higher level in the world. The databases were mainly accessed from different online resources such as Science Direct, Emerald insight, Google scholar, academia.edu, e-books, and also from authorities website (i.e Ministry of Health and World Health Organization etc) to get the accurate data. All the linked accordingly to create complete comprehension review on factors influencing customer satisfaction among Asean countries. Only few of the articles can be discussed due to limitation of time. Although it is not many in order to cover the generalization of the countries and factors, it is hope can be part of the new contribution to the knowledge in factors influences customer satisfaction that that may show some good example to be implemented later in Malaysia and vice versa.
format	Student Project
author	Mohd Nazlin, Nor Adilah Ishak, Nor Hazimah
author_facet	Mohd Nazlin, Nor Adilah Ishak, Nor Hazimah
author_sort	Mohd Nazlin, Nor Adilah
title	Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak
title_short	Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak
title_full	Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak
title_fullStr	Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak
title_full_unstemmed	Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak
title_sort	factors influencing customer satisfaction on food service establishment in malaysia and other asean countries / nor adilah mohd nazlin & nor hazimah ishak
publisher	Faculty of Hotel and Tourism
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/25381/ http://ir.uitm.edu.my/id/eprint/25381/1/PPb_NOR%20ADILAH%20MOHD%20NAZLIN_NOR%20HAZIMAH%20ISHAK%20T%20HM%2018_5.pdf
first_indexed	2023-09-18T23:14:37Z
last_indexed	2023-09-18T23:14:37Z
_version_	1777419029305098240

Factors influencing customer satisfaction on food service establishment in Malaysia and other Asean countries / Nor Adilah Mohd Nazlin & Nor Hazimah Ishak

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