Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice

Hotel industry and tourism contributes to the economic development of the state of Terengganu. The industry is challenged with various obstacles and problems in the terms of fulfilling the prospect of their guests through the delivery of high quality services. Quality service delivery allows and ens...

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Bibliographic Details
Main Authors:	Francis, Caroline, Steward Maurice, Ireine
Format:	Student Project
Language:	English
Published:	Faculty of Hotel and Tourism 2018
Subjects:	Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia Quality control
Online Access:	http://ir.uitm.edu.my/id/eprint/25380/ http://ir.uitm.edu.my/id/eprint/25380/1/PPb_CAROLINE%20ANAK%20FRANCIS%20T%20HM%2018_5.pdf

id	uitm-25380
recordtype	eprints
spelling	uitm-253802019-08-28T06:33:31Z http://ir.uitm.edu.my/id/eprint/25380/ Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice Francis, Caroline Steward Maurice, Ireine Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia Quality control Hotel industry and tourism contributes to the economic development of the state of Terengganu. The industry is challenged with various obstacles and problems in the terms of fulfilling the prospect of their guests through the delivery of high quality services. Quality service delivery allows and ensures that the guests who are staying at the hotel become loyal customers to the hotel. This study is to examine factor of service quality that influence customer satisfaction in selected resorts and hotels in Kuala Terengganu. The study applies secondary data obtained from various websites from the internet related to these hotels. Based on the review have been made, we do review both negative and positive comments. The results indicate that the highest variable that influence customers satisfied with the hotel is rooms Faculty of Hotel and Tourism 2018 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25380/1/PPb_CAROLINE%20ANAK%20FRANCIS%20T%20HM%2018_5.pdf Francis, Caroline and Steward Maurice, Ireine (2018) Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia Quality control
spellingShingle	Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia Quality control Francis, Caroline Steward Maurice, Ireine Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
description	Hotel industry and tourism contributes to the economic development of the state of Terengganu. The industry is challenged with various obstacles and problems in the terms of fulfilling the prospect of their guests through the delivery of high quality services. Quality service delivery allows and ensures that the guests who are staying at the hotel become loyal customers to the hotel. This study is to examine factor of service quality that influence customer satisfaction in selected resorts and hotels in Kuala Terengganu. The study applies secondary data obtained from various websites from the internet related to these hotels. Based on the review have been made, we do review both negative and positive comments. The results indicate that the highest variable that influence customers satisfied with the hotel is rooms
format	Student Project
author	Francis, Caroline Steward Maurice, Ireine
author_facet	Francis, Caroline Steward Maurice, Ireine
author_sort	Francis, Caroline
title	Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
title_short	Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
title_full	Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
title_fullStr	Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
title_full_unstemmed	Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
title_sort	factor influence service quality at hotel in kuala terengganu /caroline anak francis & ireine anak steward maurice
publisher	Faculty of Hotel and Tourism
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/25380/ http://ir.uitm.edu.my/id/eprint/25380/1/PPb_CAROLINE%20ANAK%20FRANCIS%20T%20HM%2018_5.pdf
first_indexed	2023-09-18T23:14:37Z
last_indexed	2023-09-18T23:14:37Z
_version_	1777419029157249024

Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice

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