Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie

This research is about a study on Customers’ satisfaction towards the Credit Department Service Quality at Agro Bank, Jalan Hang Tuah Melaka. This study will examine and measure the level of customer’s satisfaction and the relationship of the items that will influence their satisfaction with the ser...

Full description

Bibliographic Details
Main Author:	Badie, Lia
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2009
Subjects:	Consumer satisfaction Customer services. Customer relations Banking
Online Access:	http://ir.uitm.edu.my/id/eprint/25113/ http://ir.uitm.edu.my/id/eprint/25113/1/PPb_LIA%20BADIE%20BM%20M%2009_5.pdf

id	uitm-25113
recordtype	eprints
spelling	uitm-251132019-09-25T02:36:35Z http://ir.uitm.edu.my/id/eprint/25113/ Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie Badie, Lia Consumer satisfaction Customer services. Customer relations Banking This research is about a study on Customers’ satisfaction towards the Credit Department Service Quality at Agro Bank, Jalan Hang Tuah Melaka. This study will examine and measure the level of customer’s satisfaction and the relationship of the items that will influence their satisfaction with the service provided to them in order to increase and gain more satisfaction of Agro Bank Customers. Factors such as service quality and customers satisfaction have been identified in order to investigate whether or not these factors have relationship with customer’s satisfaction. Chapter 1 consists of Introduction and Background of the research, chapter 2 consists of Literature Review, chapter 3 consists of Research Methodology, chapter 4 consists of Finding and Data Analysis and chapter 5 consists of conclusion and Recommendations. The sample size for this study is 58 respondents which are customers of Agro Bank. Data are obtained using two methods that are Primary data and Secondary data. Respondents are required to answer the questionnaire that contains elements that potentially have relationship with Service Quality and Customer’s Satisfaction. Finding showed that most of the customers were satisfied with the services provided by Agro Bank. The researcher is also able to give some recommendation on how to improve and increase customer’s satisfaction. Faculty of Business and Management 2009 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25113/1/PPb_LIA%20BADIE%20BM%20M%2009_5.pdf Badie, Lia (2009) Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer satisfaction Customer services. Customer relations Banking
spellingShingle	Consumer satisfaction Customer services. Customer relations Banking Badie, Lia Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie
description	This research is about a study on Customers’ satisfaction towards the Credit Department Service Quality at Agro Bank, Jalan Hang Tuah Melaka. This study will examine and measure the level of customer’s satisfaction and the relationship of the items that will influence their satisfaction with the service provided to them in order to increase and gain more satisfaction of Agro Bank Customers. Factors such as service quality and customers satisfaction have been identified in order to investigate whether or not these factors have relationship with customer’s satisfaction. Chapter 1 consists of Introduction and Background of the research, chapter 2 consists of Literature Review, chapter 3 consists of Research Methodology, chapter 4 consists of Finding and Data Analysis and chapter 5 consists of conclusion and Recommendations. The sample size for this study is 58 respondents which are customers of Agro Bank. Data are obtained using two methods that are Primary data and Secondary data. Respondents are required to answer the questionnaire that contains elements that potentially have relationship with Service Quality and Customer’s Satisfaction. Finding showed that most of the customers were satisfied with the services provided by Agro Bank. The researcher is also able to give some recommendation on how to improve and increase customer’s satisfaction.
format	Student Project
author	Badie, Lia
author_facet	Badie, Lia
author_sort	Badie, Lia
title	Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie
title_short	Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie
title_full	Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie
title_fullStr	Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie
title_full_unstemmed	Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie
title_sort	customers satisfaction towards the credit department services quality at agrobank, jalan hang tuah melaka / lia badie
publisher	Faculty of Business and Management
publishDate	2009
url	http://ir.uitm.edu.my/id/eprint/25113/ http://ir.uitm.edu.my/id/eprint/25113/1/PPb_LIA%20BADIE%20BM%20M%2009_5.pdf
first_indexed	2023-09-18T23:14:04Z
last_indexed	2023-09-18T23:14:04Z
_version_	1777418994818482176

Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie

Similar Items