Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi

The aim of this research is to examine the factors that may affect customer's decision in using Tabung Haji ATM services. This study is conducted in order to know whether Tabung Haji customers in Kuala Lumpur accept its ATM services offered. In order to explain the major factor of customer'...

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Main Author: Supardi, Sulisa
Format: Student Project
Language:English
Published: Faculty of Business Management 2017
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/25112/
http://ir.uitm.edu.my/id/eprint/25112/1/PPb_SULISA%20SUPARDI%20J%20BM15_5.pdf
id uitm-25112
recordtype eprints
spelling uitm-251122019-08-28T07:40:24Z http://ir.uitm.edu.my/id/eprint/25112/ Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi Supardi, Sulisa Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Automated tellers. Debit cards The aim of this research is to examine the factors that may affect customer's decision in using Tabung Haji ATM services. This study is conducted in order to know whether Tabung Haji customers in Kuala Lumpur accept its ATM services offered. In order to explain the major factor of customer's decision in using Tabung Haji ATMs, this research includes four independent variables which are credibility (CR), ease of use (EOU), and usefulness (USE). To carry out this study, 150 copies of a structured questionnaire will be distributed to the Tabung Haji customers to see the feedback from respondents regarding this ATM facility. Various statistical tools and tests such as descriptive analysis, multiple regression, correlation and ANOVA are used for collected data accurately. It was analysed by using Statistical Packaged for Social Science (SPSS) Version 2.1. This study suffers from three limitations which are lack of experience, time constraint and sample of study. Nevertheless, these limitations provide directions for future study and also give new information in financial innovation of Tabung Haji. The previous study also reveals that all independent variable between credibility, ease of use and usefulness have significant relationship with dependent variable which is customer's decision. This research provide evidence for management in banking industry services to know the services of ATM facilitates services in Islamic bank for the purpose better providing customer service. Faculty of Business Management 2017 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25112/1/PPb_SULISA%20SUPARDI%20J%20BM15_5.pdf Supardi, Sulisa (2017) Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Automated tellers. Debit cards
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Automated tellers. Debit cards
Supardi, Sulisa
Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi
description The aim of this research is to examine the factors that may affect customer's decision in using Tabung Haji ATM services. This study is conducted in order to know whether Tabung Haji customers in Kuala Lumpur accept its ATM services offered. In order to explain the major factor of customer's decision in using Tabung Haji ATMs, this research includes four independent variables which are credibility (CR), ease of use (EOU), and usefulness (USE). To carry out this study, 150 copies of a structured questionnaire will be distributed to the Tabung Haji customers to see the feedback from respondents regarding this ATM facility. Various statistical tools and tests such as descriptive analysis, multiple regression, correlation and ANOVA are used for collected data accurately. It was analysed by using Statistical Packaged for Social Science (SPSS) Version 2.1. This study suffers from three limitations which are lack of experience, time constraint and sample of study. Nevertheless, these limitations provide directions for future study and also give new information in financial innovation of Tabung Haji. The previous study also reveals that all independent variable between credibility, ease of use and usefulness have significant relationship with dependent variable which is customer's decision. This research provide evidence for management in banking industry services to know the services of ATM facilitates services in Islamic bank for the purpose better providing customer service.
format Student Project
author Supardi, Sulisa
author_facet Supardi, Sulisa
author_sort Supardi, Sulisa
title Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi
title_short Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi
title_full Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi
title_fullStr Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi
title_full_unstemmed Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi
title_sort factors affecting customer's decision in using tabung haji atm services: a case study in tabung haji headquarter, kuala lumpur / sulisa supardi
publisher Faculty of Business Management
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/25112/
http://ir.uitm.edu.my/id/eprint/25112/1/PPb_SULISA%20SUPARDI%20J%20BM15_5.pdf
first_indexed 2023-09-18T23:14:04Z
last_indexed 2023-09-18T23:14:04Z
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