Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah

The emergence of Islamic banking system has becoming new platform to do banking transaction by modern customers nowadays. Islamic Banking received a wide acceptance among customers around the globe (Iqbal and Molyneux, 2005). Islamic banking continues to expand from time to time and becoming a marke...

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Bibliographic Details
Main Author:	Raja Abdullah, Raja Nurul Akhma
Format:	Student Project
Language:	English
Published:	Faculty of Business Management 2017
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking
Online Access:	http://ir.uitm.edu.my/id/eprint/25088/ http://ir.uitm.edu.my/id/eprint/25088/1/PPb_RAJA%20NURUL%20AKHMA%20RAJA%20ABDULLAH%20J%20BM17_5.pdf

id	uitm-25088
recordtype	eprints
spelling	uitm-250882019-08-28T07:51:00Z http://ir.uitm.edu.my/id/eprint/25088/ Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah Raja Abdullah, Raja Nurul Akhma Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking The emergence of Islamic banking system has becoming new platform to do banking transaction by modern customers nowadays. Islamic Banking received a wide acceptance among customers around the globe (Iqbal and Molyneux, 2005). Islamic banking continues to expand from time to time and becoming a market that could compete with the conventional banking institutions across the world (Ariss et al., 2010). However, The increase of competition in banking over the past decades has placed a lot of strain on bank earning and the pressure also increase with many other banking and financial institutions has entering new market along with the variety products and services offered in order to ensure position and increase their earnings in the market (Ariss et al., 2010). The fierce competition between Islamic and conventional banking sector makes it vital for the Islamic banks to ascertain the factors that could lead the customers to choose Islamic banks. Thus, the purpose of this study is to identify the factors that influence customer's selection towards Islamic Banking. Therefore, this study would like to concentrate more on inner factors that influence customers to select Islamic banking such as religiosity, ATM service, cost and benefit, banks' attractiveness and financial security that influence customers to select Islamic banking. The questionnaire will be distribute to 150 customers of Bank Islam Malaysia Berhad and Bank Muamalat Malaysia Berhad in Segamat by using convenience sampling. Statistical Package for Social Science (SPSS) used to analyze the data and method for data analyze using Multiple Linear Regression. The results and findings shows that religiosity becomes the most preferable factor that customers considered in selecting Islamic banking. This is due to the need of Shariah compliancy in the financial transaction nowadays. Faculty of Business Management 2017 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25088/1/PPb_RAJA%20NURUL%20AKHMA%20RAJA%20ABDULLAH%20J%20BM17_5.pdf Raja Abdullah, Raja Nurul Akhma (2017) Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking Raja Abdullah, Raja Nurul Akhma Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah
description	The emergence of Islamic banking system has becoming new platform to do banking transaction by modern customers nowadays. Islamic Banking received a wide acceptance among customers around the globe (Iqbal and Molyneux, 2005). Islamic banking continues to expand from time to time and becoming a market that could compete with the conventional banking institutions across the world (Ariss et al., 2010). However, The increase of competition in banking over the past decades has placed a lot of strain on bank earning and the pressure also increase with many other banking and financial institutions has entering new market along with the variety products and services offered in order to ensure position and increase their earnings in the market (Ariss et al., 2010). The fierce competition between Islamic and conventional banking sector makes it vital for the Islamic banks to ascertain the factors that could lead the customers to choose Islamic banks. Thus, the purpose of this study is to identify the factors that influence customer's selection towards Islamic Banking. Therefore, this study would like to concentrate more on inner factors that influence customers to select Islamic banking such as religiosity, ATM service, cost and benefit, banks' attractiveness and financial security that influence customers to select Islamic banking. The questionnaire will be distribute to 150 customers of Bank Islam Malaysia Berhad and Bank Muamalat Malaysia Berhad in Segamat by using convenience sampling. Statistical Package for Social Science (SPSS) used to analyze the data and method for data analyze using Multiple Linear Regression. The results and findings shows that religiosity becomes the most preferable factor that customers considered in selecting Islamic banking. This is due to the need of Shariah compliancy in the financial transaction nowadays.
format	Student Project
author	Raja Abdullah, Raja Nurul Akhma
author_facet	Raja Abdullah, Raja Nurul Akhma
author_sort	Raja Abdullah, Raja Nurul Akhma
title	Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah
title_short	Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah
title_full	Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah
title_fullStr	Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah
title_full_unstemmed	Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah
title_sort	factors influence customers selection criteria towards islamic banking / raja nurul akhma raja abdullah
publisher	Faculty of Business Management
publishDate	2017
url	http://ir.uitm.edu.my/id/eprint/25088/ http://ir.uitm.edu.my/id/eprint/25088/1/PPb_RAJA%20NURUL%20AKHMA%20RAJA%20ABDULLAH%20J%20BM17_5.pdf
first_indexed	2023-09-18T23:14:01Z
last_indexed	2023-09-18T23:14:01Z
_version_	1777418991294218240

Factors influence customers selection criteria towards Islamic Banking / Raja Nurul Akhma Raja Abdullah

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