The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar

Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. The...

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Bibliographic Details
Main Author:	Abu Bakar, Intan Norhawani
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2011
Subjects:	Consumer satisfaction Banking Computer networks. Electronic information resources . Including the Internet
Online Access:	http://ir.uitm.edu.my/id/eprint/25034/ http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf

id	uitm-25034
recordtype	eprints
spelling	uitm-250342019-08-27T04:53:16Z http://ir.uitm.edu.my/id/eprint/25034/ The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar Abu Bakar, Intan Norhawani Consumer satisfaction Banking Computer networks. Electronic information resources . Including the Internet Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. The objective of this study is to evaluate consumer satisfactions on Internet banking adoption in Malaysia. Results show that Internet banking users has influences by four predictors which is convenience, security and privacy, compatibility and services. The implications are discussed and recommendations are made in order to improve Internet banking service in Malaysia. Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf Abu Bakar, Intan Norhawani (2011) The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer satisfaction Banking Computer networks. Electronic information resources . Including the Internet
spellingShingle	Consumer satisfaction Banking Computer networks. Electronic information resources . Including the Internet Abu Bakar, Intan Norhawani The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
description	Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. The objective of this study is to evaluate consumer satisfactions on Internet banking adoption in Malaysia. Results show that Internet banking users has influences by four predictors which is convenience, security and privacy, compatibility and services. The implications are discussed and recommendations are made in order to improve Internet banking service in Malaysia.
format	Student Project
author	Abu Bakar, Intan Norhawani
author_facet	Abu Bakar, Intan Norhawani
author_sort	Abu Bakar, Intan Norhawani
title	The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_short	The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_full	The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_fullStr	The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_full_unstemmed	The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar
title_sort	study of customer satisfaction towards internet banking / intan norhawani abu bakar
publisher	Faculty of Business and Management
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/25034/ http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf
first_indexed	2023-09-18T23:13:54Z
last_indexed	2023-09-18T23:13:54Z
_version_	1777418984460648448

The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar

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