Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
The purpose of this study was to investigate the relationship of the selected independent variables: service quality, relationship commitment and communication strategies with dependent variable which is patient satisfaction. In order to provide a guide in the study, three hypotheses were formulated...
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2009
|
| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/24965/ http://ir.uitm.edu.my/id/eprint/24965/1/PPb_HAMIDAH%20ANDONG%20M%20BM%2009_5.pdf |