Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong

The purpose of this study was to investigate the relationship of the selected independent variables: service quality, relationship commitment and communication strategies with dependent variable which is patient satisfaction. In order to provide a guide in the study, three hypotheses were formulated...

Full description

Bibliographic Details
Main Author:	Andong, Hamidah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2009
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/24965/ http://ir.uitm.edu.my/id/eprint/24965/1/PPb_HAMIDAH%20ANDONG%20M%20BM%2009_5.pdf

id	uitm-24965
recordtype	eprints
spelling	uitm-249652019-08-26T07:26:04Z http://ir.uitm.edu.my/id/eprint/24965/ Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong Andong, Hamidah Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction The purpose of this study was to investigate the relationship of the selected independent variables: service quality, relationship commitment and communication strategies with dependent variable which is patient satisfaction. In order to provide a guide in the study, three hypotheses were formulated. Data were collected from 30 patients of UKM Specialist Centre using the questionnaire. Overall, the study revealed that the level of patient satisfaction of UKM Specialist centre’s patient is high. Result obtained from the correlation analysis revealed that all the three variables which are service quality, relationship commitment and communication strategies were moderately or substantially positive related to patient satisfaction. To conclude, this study investigates the relationship between the patient satisfaction and selected independent variable which are service quality, relationship commitment and communication strategies of the study appeared to provide significant results Faculty of Business and Management 2009 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/24965/1/PPb_HAMIDAH%20ANDONG%20M%20BM%2009_5.pdf Andong, Hamidah (2009) Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Andong, Hamidah Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
description	The purpose of this study was to investigate the relationship of the selected independent variables: service quality, relationship commitment and communication strategies with dependent variable which is patient satisfaction. In order to provide a guide in the study, three hypotheses were formulated. Data were collected from 30 patients of UKM Specialist Centre using the questionnaire. Overall, the study revealed that the level of patient satisfaction of UKM Specialist centre’s patient is high. Result obtained from the correlation analysis revealed that all the three variables which are service quality, relationship commitment and communication strategies were moderately or substantially positive related to patient satisfaction. To conclude, this study investigates the relationship between the patient satisfaction and selected independent variable which are service quality, relationship commitment and communication strategies of the study appeared to provide significant results
format	Student Project
author	Andong, Hamidah
author_facet	Andong, Hamidah
author_sort	Andong, Hamidah
title	Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
title_short	Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
title_full	Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
title_fullStr	Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
title_full_unstemmed	Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong
title_sort	relationship between service quality and satisfaction among patients of ukm specialist centre / hamidah andong
publisher	Faculty of Business and Management
publishDate	2009
url	http://ir.uitm.edu.my/id/eprint/24965/ http://ir.uitm.edu.my/id/eprint/24965/1/PPb_HAMIDAH%20ANDONG%20M%20BM%2009_5.pdf
first_indexed	2023-09-18T23:13:45Z
last_indexed	2023-09-18T23:13:45Z
_version_	1777418974786486272

Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong

Similar Items