Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman

Port is one of the important links between different modes of transport within the logistics chain. In other words, ports play a vital role for the purpose of achieving more customers in the international market. Customer is the people who bring a profit to the ports. However, the local port exists...

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Bibliographic Details
Main Author:	Luqman, Aqashah Shahren
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2013
Subjects:	Business logistics Customer services. Customer relations Consumer complaints. Complaint letters
Online Access:	http://ir.uitm.edu.my/id/eprint/24749/ http://ir.uitm.edu.my/id/eprint/24749/1/PPb_AQASHAH%20SHAHREN%20LUQMAN%20M%20BM%2013_5.pdf

id	uitm-24749
recordtype	eprints
spelling	uitm-247492019-07-19T03:42:20Z http://ir.uitm.edu.my/id/eprint/24749/ Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman Luqman, Aqashah Shahren Business logistics Customer services. Customer relations Consumer complaints. Complaint letters Port is one of the important links between different modes of transport within the logistics chain. In other words, ports play a vital role for the purpose of achieving more customers in the international market. Customer is the people who bring a profit to the ports. However, the local port exists in Malaysia such Johor Port is burdened with customer complaint where the problems that keep arise in operation department when they use the services. The aim of this paper is focus on the factor that contributes to customer complaint towards services at operation department in Johor Port Berhad. The researchers use three variables which consist of congestion, warehouse and quay. The primary data use by researcher such observation from the Johor Port Berhad and also interviewing some of the respondent in order to getting the authentic information from the customer that having experience with the Johor Port Berhad services. Other than that, the researcher also use secondary data as a medium of information such journal, magazine and also newspaper as reference. The questionnaire were distributed among 50 customer or port user in obtain the information needed. The researcher found that the most factor that contributing to customer complaint in operation department is congestion, and the element that the customer most complaint is they had an additional cost consist of vehicle operating cost. For warehouse, the element that most contribute is delay while in quay the elements are inefficient crane. Faculty of Business and Management 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/24749/1/PPb_AQASHAH%20SHAHREN%20LUQMAN%20M%20BM%2013_5.pdf Luqman, Aqashah Shahren (2013) Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Business logistics Customer services. Customer relations Consumer complaints. Complaint letters
spellingShingle	Business logistics Customer services. Customer relations Consumer complaints. Complaint letters Luqman, Aqashah Shahren Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
description	Port is one of the important links between different modes of transport within the logistics chain. In other words, ports play a vital role for the purpose of achieving more customers in the international market. Customer is the people who bring a profit to the ports. However, the local port exists in Malaysia such Johor Port is burdened with customer complaint where the problems that keep arise in operation department when they use the services. The aim of this paper is focus on the factor that contributes to customer complaint towards services at operation department in Johor Port Berhad. The researchers use three variables which consist of congestion, warehouse and quay. The primary data use by researcher such observation from the Johor Port Berhad and also interviewing some of the respondent in order to getting the authentic information from the customer that having experience with the Johor Port Berhad services. Other than that, the researcher also use secondary data as a medium of information such journal, magazine and also newspaper as reference. The questionnaire were distributed among 50 customer or port user in obtain the information needed. The researcher found that the most factor that contributing to customer complaint in operation department is congestion, and the element that the customer most complaint is they had an additional cost consist of vehicle operating cost. For warehouse, the element that most contribute is delay while in quay the elements are inefficient crane.
format	Student Project
author	Luqman, Aqashah Shahren
author_facet	Luqman, Aqashah Shahren
author_sort	Luqman, Aqashah Shahren
title	Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
title_short	Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
title_full	Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
title_fullStr	Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
title_full_unstemmed	Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
title_sort	factors contribute to customer complaint towards services at operation department in johor port berhad / aqashah shahren luqman
publisher	Faculty of Business and Management
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/24749/ http://ir.uitm.edu.my/id/eprint/24749/1/PPb_AQASHAH%20SHAHREN%20LUQMAN%20M%20BM%2013_5.pdf
first_indexed	2023-09-18T23:13:16Z
last_indexed	2023-09-18T23:13:16Z
_version_	1777418944534020096

Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman

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