SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman

SmartQ is a queue management system. It is used to control queues which add ability to manage and streamline queues in order to reduce waiting periods and improve service efficiency. Generally, waiting line in the organization like bank, hospitals, and government office become more problematic due t...

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Main Author:	Othman, Mohd Hikmi
Format:	Student Project
Language:	English
Published:	Faculty of Computer and Mathematical Sciences 2019
Subjects:	Programming languages (Electronic computers) Android T Technology (General)
Online Access:	http://ir.uitm.edu.my/id/eprint/24091/ http://ir.uitm.edu.my/id/eprint/24091/1/TD_MOHD%20HIKMI%20OTHMAN%20M%20CS%2019_5.pdf

id	uitm-24091
recordtype	eprints
spelling	uitm-240912019-05-29T03:58:31Z http://ir.uitm.edu.my/id/eprint/24091/ SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman Othman, Mohd Hikmi Programming languages (Electronic computers) Android T Technology (General) SmartQ is a queue management system. It is used to control queues which add ability to manage and streamline queues in order to reduce waiting periods and improve service efficiency. Generally, waiting line in the organization like bank, hospitals, and government office become more problematic due to increase in the number of customers. As for customers, if they need to go to two different places, they have to take two different queue tickets separately at those places which may cause them to queue twice. Inefficient queuing management system will reduce the customer’s satisfaction. The first objective of this project is to develop a real-time web and mobile application for multi-organization queuing management system. The website was develop using HTML and CSS as front-end language, PHP as back-end language and MYSQL as database query. The second objective is to evaluate the functionality of web and mobile application using functionality testing. In this project, we also evaluate the web server speed performance using GTmetrix Tools. Predictive modeling used as a calculation method to estimated and predict waiting time and time delay in this system. The functionality testing result shows that SmartQ fully functional as expected. This project has proven that the data transfer and web load for clients to server was stable and it only increase 0.2 second from 1 user load to 5 user load at same time. The recommendations can be implements to enhance the current system is the system can use dedicated server hosting that has privilege to fully access. In the future, we also can implement machine learning to improve the predictive modelling based on current environment at the organizations. Faculty of Computer and Mathematical Sciences 2019 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/24091/1/TD_MOHD%20HIKMI%20OTHMAN%20M%20CS%2019_5.pdf Othman, Mohd Hikmi (2019) SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Programming languages (Electronic computers) Android T Technology (General)
spellingShingle	Programming languages (Electronic computers) Android T Technology (General) Othman, Mohd Hikmi SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman
description	SmartQ is a queue management system. It is used to control queues which add ability to manage and streamline queues in order to reduce waiting periods and improve service efficiency. Generally, waiting line in the organization like bank, hospitals, and government office become more problematic due to increase in the number of customers. As for customers, if they need to go to two different places, they have to take two different queue tickets separately at those places which may cause them to queue twice. Inefficient queuing management system will reduce the customer’s satisfaction. The first objective of this project is to develop a real-time web and mobile application for multi-organization queuing management system. The website was develop using HTML and CSS as front-end language, PHP as back-end language and MYSQL as database query. The second objective is to evaluate the functionality of web and mobile application using functionality testing. In this project, we also evaluate the web server speed performance using GTmetrix Tools. Predictive modeling used as a calculation method to estimated and predict waiting time and time delay in this system. The functionality testing result shows that SmartQ fully functional as expected. This project has proven that the data transfer and web load for clients to server was stable and it only increase 0.2 second from 1 user load to 5 user load at same time. The recommendations can be implements to enhance the current system is the system can use dedicated server hosting that has privilege to fully access. In the future, we also can implement machine learning to improve the predictive modelling based on current environment at the organizations.
format	Student Project
author	Othman, Mohd Hikmi
author_facet	Othman, Mohd Hikmi
author_sort	Othman, Mohd Hikmi
title	SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman
title_short	SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman
title_full	SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman
title_fullStr	SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman
title_full_unstemmed	SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman
title_sort	smartq: developing real-time multi-organization queuing management system using predictive modelling / mohd hikmi othman
publisher	Faculty of Computer and Mathematical Sciences
publishDate	2019
url	http://ir.uitm.edu.my/id/eprint/24091/ http://ir.uitm.edu.my/id/eprint/24091/1/TD_MOHD%20HIKMI%20OTHMAN%20M%20CS%2019_5.pdf
first_indexed	2023-09-18T23:11:51Z
last_indexed	2023-09-18T23:11:51Z
_version_	1777418855065321472

SmartQ: developing real-time multi-organization queuing management system using predictive modelling / Mohd Hikmi Othman

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