A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin

The Pilgrims Fund Board (Lembaga Tabung Haji) was established from the establishment of Pilgrims Fund Corporation in November 1962 and commenced operation on September 30,1963 with the main objective of providing quality product and services to the customers. TH Tanjong Karang is one of the TH'...

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Bibliographic Details
Main Author:	Mohamad Amin, Siti Zarina
Format:	Student Project
Language:	English
Published:	Faculty of Administration Science and Policy Studies 2004
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/22501/ http://ir.uitm.edu.my/id/eprint/22501/1/PPb_SITI%20ZARINA%20MOHAMAD%20AMIN%20M%20AM%2004_5.pdf

id	uitm-22501
recordtype	eprints
spelling	uitm-225012019-01-11T01:29:56Z http://ir.uitm.edu.my/id/eprint/22501/ A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin Mohamad Amin, Siti Zarina Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations The Pilgrims Fund Board (Lembaga Tabung Haji) was established from the establishment of Pilgrims Fund Corporation in November 1962 and commenced operation on September 30,1963 with the main objective of providing quality product and services to the customers. TH Tanjong Karang is one of the TH's branch established in order to facilitate the resident of Tanjong Karang to get the services provided by TH The main services provided by TH are saving and withdrawing and also hajj registration. This research paper is to study about the factors that influence customer satisfaction toward quality services provided by TH in Tanjong Karang, Selangor. There are 60 respondents in area Tanjong Karang who is being as TH customer and be as our sample in this study. There are various methodology used in this research such as collection of data through primary and secondary data, questionnaires, sampling technique and also the using of Statistical Package for Social Science-SPSS (Version 11.5) in order to analyze the data. From the analysis of data, there are seven things that become as our focus to determine the factor that influence customer satisfaction. There are availability, delivery lead times, quality, services, customer friendliness, selection of product and services and also cost. From the findings analysis, we discovered that all the seven factors as stated above have association with customer satisfaction in 11-1 Tanjong Karang. Even though some of the respondent not satisfied with certain element but the number of respondent who satisfied with the services provided by TH are greater than respondents who are not satisfied with TH Tanjong Karang services. Faculty of Administration Science and Policy Studies 2004 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22501/1/PPb_SITI%20ZARINA%20MOHAMAD%20AMIN%20M%20AM%2004_5.pdf Mohamad Amin, Siti Zarina (2004) A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Mohamad Amin, Siti Zarina A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin
description	The Pilgrims Fund Board (Lembaga Tabung Haji) was established from the establishment of Pilgrims Fund Corporation in November 1962 and commenced operation on September 30,1963 with the main objective of providing quality product and services to the customers. TH Tanjong Karang is one of the TH's branch established in order to facilitate the resident of Tanjong Karang to get the services provided by TH The main services provided by TH are saving and withdrawing and also hajj registration. This research paper is to study about the factors that influence customer satisfaction toward quality services provided by TH in Tanjong Karang, Selangor. There are 60 respondents in area Tanjong Karang who is being as TH customer and be as our sample in this study. There are various methodology used in this research such as collection of data through primary and secondary data, questionnaires, sampling technique and also the using of Statistical Package for Social Science-SPSS (Version 11.5) in order to analyze the data. From the analysis of data, there are seven things that become as our focus to determine the factor that influence customer satisfaction. There are availability, delivery lead times, quality, services, customer friendliness, selection of product and services and also cost. From the findings analysis, we discovered that all the seven factors as stated above have association with customer satisfaction in 11-1 Tanjong Karang. Even though some of the respondent not satisfied with certain element but the number of respondent who satisfied with the services provided by TH are greater than respondents who are not satisfied with TH Tanjong Karang services.
format	Student Project
author	Mohamad Amin, Siti Zarina
author_facet	Mohamad Amin, Siti Zarina
author_sort	Mohamad Amin, Siti Zarina
title	A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin
title_short	A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin
title_full	A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin
title_fullStr	A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin
title_full_unstemmed	A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin
title_sort	study on factor that influence customer satisfaction toward quality services provided by tabung haji, tanjong karang, selangor / siti zarina mohamad amin
publisher	Faculty of Administration Science and Policy Studies
publishDate	2004
url	http://ir.uitm.edu.my/id/eprint/22501/ http://ir.uitm.edu.my/id/eprint/22501/1/PPb_SITI%20ZARINA%20MOHAMAD%20AMIN%20M%20AM%2004_5.pdf
first_indexed	2023-09-18T23:08:48Z
last_indexed	2023-09-18T23:08:48Z
_version_	1777418663112998912

A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin

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