Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]

This study in particular examines the quality service performance in academic library. The reason for choosing academic libraries at the four (4) Research Universities is because this university has a high merit provides service par excellence. Thus, the implementation of quality service could be a...

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Main Authors:	Ismail, Junaida, Musa, Aishah, Ladisma @ Awis, Mahadir, Shari, Sharunizam
Format:	Research Reports
Language:	English
Published:	Research Management Institute 2011
Subjects:	University and college. Academic libraries
Online Access:	http://ir.uitm.edu.my/id/eprint/22467/ http://ir.uitm.edu.my/id/eprint/22467/1/LP_JUNAIDA%20ISMAIL%20IRMI%20K%2011_5.pdf

id	uitm-22467
recordtype	eprints
spelling	uitm-224672018-12-18T07:28:51Z http://ir.uitm.edu.my/id/eprint/22467/ Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.] Ismail, Junaida Musa, Aishah Ladisma @ Awis, Mahadir Shari, Sharunizam University and college. Academic libraries This study in particular examines the quality service performance in academic library. The reason for choosing academic libraries at the four (4) Research Universities is because this university has a high merit provides service par excellence. Thus, the implementation of quality service could be a guideline or standards to others. The objectives of this study are i) To determine whether there exists a relationship between the five dimensions and the service performance of the academic libraries at the four (4) Research Universities in Malaysia; ii) To determine the elements in each dimension that contributed to the service performance of the academic libraries at the four (4) Research Universities in Malaysia and Hi) To evaluate the most dominant dimension that influences the service performance in the academic libraries at the four (4) Research Universities in Malaysia. This study will employ the basic SERVQUAL model by Parasuraman (1996). Five determinant of quality service has been pre-identified which are Library as a Place (Tangible), Collections, Access, Reliability and Empathy. The sampling technique that had been used in this research was the Stratified Random Sampling. Total number of respondent involves are 246. A set of questionnaire were developed to collect the data. The findings of this study may give a useful insight to the services performance provided to the user. Research Management Institute 2011-10 Research Reports NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22467/1/LP_JUNAIDA%20ISMAIL%20IRMI%20K%2011_5.pdf Ismail, Junaida and Musa, Aishah and Ladisma @ Awis, Mahadir and Shari, Sharunizam (2011) Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]. [Research Reports] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	University and college. Academic libraries
spellingShingle	University and college. Academic libraries Ismail, Junaida Musa, Aishah Ladisma @ Awis, Mahadir Shari, Sharunizam Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]
description	This study in particular examines the quality service performance in academic library. The reason for choosing academic libraries at the four (4) Research Universities is because this university has a high merit provides service par excellence. Thus, the implementation of quality service could be a guideline or standards to others. The objectives of this study are i) To determine whether there exists a relationship between the five dimensions and the service performance of the academic libraries at the four (4) Research Universities in Malaysia; ii) To determine the elements in each dimension that contributed to the service performance of the academic libraries at the four (4) Research Universities in Malaysia and Hi) To evaluate the most dominant dimension that influences the service performance in the academic libraries at the four (4) Research Universities in Malaysia. This study will employ the basic SERVQUAL model by Parasuraman (1996). Five determinant of quality service has been pre-identified which are Library as a Place (Tangible), Collections, Access, Reliability and Empathy. The sampling technique that had been used in this research was the Stratified Random Sampling. Total number of respondent involves are 246. A set of questionnaire were developed to collect the data. The findings of this study may give a useful insight to the services performance provided to the user.
format	Research Reports
author	Ismail, Junaida Musa, Aishah Ladisma @ Awis, Mahadir Shari, Sharunizam
author_facet	Ismail, Junaida Musa, Aishah Ladisma @ Awis, Mahadir Shari, Sharunizam
author_sort	Ismail, Junaida
title	Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]
title_short	Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]
title_full	Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]
title_fullStr	Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]
title_full_unstemmed	Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]
title_sort	quality service performance model in academic libraries: a case study at research universities (rus) in malaysia / junaida ismail …[et al.]
publisher	Research Management Institute
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/22467/ http://ir.uitm.edu.my/id/eprint/22467/1/LP_JUNAIDA%20ISMAIL%20IRMI%20K%2011_5.pdf
first_indexed	2023-09-18T23:08:44Z
last_indexed	2023-09-18T23:08:44Z
_version_	1777418658737291264

Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]

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