A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon

In this new era of telecommunication services, Telekom Malaysia has to face the challenge as equal with the growth of telecommunication technology in Malaysia. This challenge not only comes from the high competitive rivals, but also to cope and fulfill the customers expectation and demand that alway...

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Bibliographic Details
Main Author:	Saharon, Mohd Nazrul Ikram
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2004
Subjects:	Telecommunication industry. Telegraph Marketing research. Marketing research companies. Sales forecasting Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/22348/ http://ir.uitm.edu.my/id/eprint/22348/1/PPb_MOHD%20NAZRUL%20IKRAM%20BAHARON%20M%20BM%2004_5.pdf

id	uitm-22348
recordtype	eprints
spelling	uitm-223482019-03-21T02:05:00Z http://ir.uitm.edu.my/id/eprint/22348/ A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon Saharon, Mohd Nazrul Ikram Telecommunication industry. Telegraph Marketing research. Marketing research companies. Sales forecasting Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction In this new era of telecommunication services, Telekom Malaysia has to face the challenge as equal with the growth of telecommunication technology in Malaysia. This challenge not only comes from the high competitive rivals, but also to cope and fulfill the customers expectation and demand that always become higher from time to time. Consumer & Business department is a part of Telekom division that been establish to face all of this challenge to ensure that all of the consumer demand and expectation can be fulfill and also to face the challenge that come from the competitors. And to carry such important task, this division is divided into four different departments which is Customer Retention, Customer Care, Direct Sales and Marketing Planning, each will carry a special task from increase the sales till providing the services after sales. Without the effort of this department, it is very hard for Telekom Malaysia to survive in the long run since this four department is responsible in carrying the most important task for Telekom, that is to gain sales and generate profit. Faculty of Business and Management 2004 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22348/1/PPb_MOHD%20NAZRUL%20IKRAM%20BAHARON%20M%20BM%2004_5.pdf Saharon, Mohd Nazrul Ikram (2004) A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Telecommunication industry. Telegraph Marketing research. Marketing research companies. Sales forecasting Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
spellingShingle	Telecommunication industry. Telegraph Marketing research. Marketing research companies. Sales forecasting Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Saharon, Mohd Nazrul Ikram A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon
description	In this new era of telecommunication services, Telekom Malaysia has to face the challenge as equal with the growth of telecommunication technology in Malaysia. This challenge not only comes from the high competitive rivals, but also to cope and fulfill the customers expectation and demand that always become higher from time to time. Consumer & Business department is a part of Telekom division that been establish to face all of this challenge to ensure that all of the consumer demand and expectation can be fulfill and also to face the challenge that come from the competitors. And to carry such important task, this division is divided into four different departments which is Customer Retention, Customer Care, Direct Sales and Marketing Planning, each will carry a special task from increase the sales till providing the services after sales. Without the effort of this department, it is very hard for Telekom Malaysia to survive in the long run since this four department is responsible in carrying the most important task for Telekom, that is to gain sales and generate profit.
format	Student Project
author	Saharon, Mohd Nazrul Ikram
author_facet	Saharon, Mohd Nazrul Ikram
author_sort	Saharon, Mohd Nazrul Ikram
title	A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon
title_short	A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon
title_full	A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon
title_fullStr	A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon
title_full_unstemmed	A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon
title_sort	study on the factor that contribute to the satisfaction of the customer towards the services that is provided by telekom malaysia (seremban branches) for the c&b (consumer & business) units / mohd nazrul ikram baharon
publisher	Faculty of Business and Management
publishDate	2004
url	http://ir.uitm.edu.my/id/eprint/22348/ http://ir.uitm.edu.my/id/eprint/22348/1/PPb_MOHD%20NAZRUL%20IKRAM%20BAHARON%20M%20BM%2004_5.pdf
first_indexed	2023-09-18T23:08:29Z
last_indexed	2023-09-18T23:08:29Z
_version_	1777418642828296192

A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon

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