A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu

This study evaluates the level of understanding of the customer with MCIS IKHTIARI scheme. The overall result of this study indicated that most of the insured are not understood with the scheme explained to them. This problem happened because of lack of communication between agent (From Fazil Agency...

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Main Author: Abu, Kamariah
Format: Student Project
Language:English
Published: Faculty of Business and Management 2003
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/22338/
http://ir.uitm.edu.my/id/eprint/22338/1/PPb_KAMARIAH%20ABU%20M%20BM%2003_5.pdf
id uitm-22338
recordtype eprints
spelling uitm-223382018-12-18T08:43:56Z http://ir.uitm.edu.my/id/eprint/22338/ A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu Abu, Kamariah Communication Business communication. Including business report writing, business correspondence Life insurance This study evaluates the level of understanding of the customer with MCIS IKHTIARI scheme. The overall result of this study indicated that most of the insured are not understood with the scheme explained to them. This problem happened because of lack of communication between agent (From Fazil Agency) and insured. The terms that are used in the policy and proposal are not clear and detail as to give a better understanding that means, the agent should improve a communication programs that can increase level of understanding to insured. The insured (armies) have problems with this MCIS IKHTIARI scheme. The problems faced by the insured because the agent not gives detail information about this scheme. The insured also play a part to increase their level of understanding in MCIS IKHTIARI scheme. For example, the agents should give detail information about the scheme itself, how long the policies, benefits that the insured's can get from the scheme and the procedure that have to be followed by insured for claim or to consider quitting from the scheme. Faculty of Business and Management 2003 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22338/1/PPb_KAMARIAH%20ABU%20M%20BM%2003_5.pdf Abu, Kamariah (2003) A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Communication
Business communication. Including business report writing, business correspondence
Life insurance
spellingShingle Communication
Business communication. Including business report writing, business correspondence
Life insurance
Abu, Kamariah
A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu
description This study evaluates the level of understanding of the customer with MCIS IKHTIARI scheme. The overall result of this study indicated that most of the insured are not understood with the scheme explained to them. This problem happened because of lack of communication between agent (From Fazil Agency) and insured. The terms that are used in the policy and proposal are not clear and detail as to give a better understanding that means, the agent should improve a communication programs that can increase level of understanding to insured. The insured (armies) have problems with this MCIS IKHTIARI scheme. The problems faced by the insured because the agent not gives detail information about this scheme. The insured also play a part to increase their level of understanding in MCIS IKHTIARI scheme. For example, the agents should give detail information about the scheme itself, how long the policies, benefits that the insured's can get from the scheme and the procedure that have to be followed by insured for claim or to consider quitting from the scheme.
format Student Project
author Abu, Kamariah
author_facet Abu, Kamariah
author_sort Abu, Kamariah
title A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu
title_short A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu
title_full A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu
title_fullStr A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu
title_full_unstemmed A study of level of understanding of the customer in the Ikhtiari Group Life Insurance / Kamariah Abu
title_sort study of level of understanding of the customer in the ikhtiari group life insurance / kamariah abu
publisher Faculty of Business and Management
publishDate 2003
url http://ir.uitm.edu.my/id/eprint/22338/
http://ir.uitm.edu.my/id/eprint/22338/1/PPb_KAMARIAH%20ABU%20M%20BM%2003_5.pdf
first_indexed 2023-09-18T23:08:27Z
last_indexed 2023-09-18T23:08:27Z
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