A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop

The objective to this study is to compare the depositor experiences and perception between Tabung Haji with others banks and to study the perception of depositor on staff of Tabung Haji. This study involved 1200 respondent of 12 Tabung Haji branches, which have 6 branches for each branch. For each b...

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Bibliographic Details
Main Author:	Asirop, Fazilah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2004
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/22319/ http://ir.uitm.edu.my/id/eprint/22319/1/PPb_FAZILAH%20ASIROP%20M%20BM%2004_5.pdf

id	uitm-22319
recordtype	eprints
spelling	uitm-223192018-12-18T08:47:22Z http://ir.uitm.edu.my/id/eprint/22319/ A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop Asirop, Fazilah Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations The objective to this study is to compare the depositor experiences and perception between Tabung Haji with others banks and to study the perception of depositor on staff of Tabung Haji. This study involved 1200 respondent of 12 Tabung Haji branches, which have 6 branches for each branch. For each branches 100 respondent were selected to answer the questionnaire. A set of questionnaire we give to the respondent while they are waiting for transaction in the counter service. This study is done through data collection method. This method can be divided into two that are primary and secondary data. For primary data, the researcher has decided to use questionnaire to obtain the infonnation. For secondary data, the researcher collect the data before undergo to collecting the primary data. The main finding of this study is, there is not too much differences between Tabung Haji and other banks services. But, Tabung Haji should improve their level of services performance, such efficiently teller and friendly teller. So, Tabung Haji need to provide training programs to the in front line staffs to get efficiently staff in the future. Faculty of Business and Management 2004 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22319/1/PPb_FAZILAH%20ASIROP%20M%20BM%2004_5.pdf Asirop, Fazilah (2004) A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Asirop, Fazilah A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop
description	The objective to this study is to compare the depositor experiences and perception between Tabung Haji with others banks and to study the perception of depositor on staff of Tabung Haji. This study involved 1200 respondent of 12 Tabung Haji branches, which have 6 branches for each branch. For each branches 100 respondent were selected to answer the questionnaire. A set of questionnaire we give to the respondent while they are waiting for transaction in the counter service. This study is done through data collection method. This method can be divided into two that are primary and secondary data. For primary data, the researcher has decided to use questionnaire to obtain the infonnation. For secondary data, the researcher collect the data before undergo to collecting the primary data. The main finding of this study is, there is not too much differences between Tabung Haji and other banks services. But, Tabung Haji should improve their level of services performance, such efficiently teller and friendly teller. So, Tabung Haji need to provide training programs to the in front line staffs to get efficiently staff in the future.
format	Student Project
author	Asirop, Fazilah
author_facet	Asirop, Fazilah
author_sort	Asirop, Fazilah
title	A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop
title_short	A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop
title_full	A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop
title_fullStr	A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop
title_full_unstemmed	A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop
title_sort	study: comparing customers' perceptions towards tabung haji services and other banks: a case study of tabung haji in wilayah persekutuan and melaka branch / fazilah asirop
publisher	Faculty of Business and Management
publishDate	2004
url	http://ir.uitm.edu.my/id/eprint/22319/ http://ir.uitm.edu.my/id/eprint/22319/1/PPb_FAZILAH%20ASIROP%20M%20BM%2004_5.pdf
first_indexed	2023-09-18T23:08:25Z
last_indexed	2023-09-18T23:08:25Z
_version_	1777418638905573376

A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop

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