Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria

Tabung Haji (TH) birth from the idea of working paper presented by the Royal Professor Ungku Aziz titled, “Plan to Improve the Economy of Prospective Pilgrims” in 1959. The functions of this organization are to enable Muslims to save gradually to support their expenditure during pilgrimage and...

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Bibliographic Details
Main Authors:	Hasan, Zuhairah, Zakaria, Ridhawati
Format:	Research Reports
Language:	English
Published:	Research Management Institute (RMI) 2009
Subjects:	Marketing Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/2193/ http://ir.uitm.edu.my/id/eprint/2193/1/LP_ZUHAIRAH%20HASAN%20RMI%2009_5%201.pdf

id	uitm-2193
recordtype	eprints
spelling	uitm-21932016-05-31T08:57:18Z http://ir.uitm.edu.my/id/eprint/2193/ Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria Hasan, Zuhairah Zakaria, Ridhawati Marketing Customer services. Customer relations Tabung Haji (TH) birth from the idea of working paper presented by the Royal Professor Ungku Aziz titled, “Plan to Improve the Economy of Prospective Pilgrims” in 1959. The functions of this organization are to enable Muslims to save gradually to support their expenditure during pilgrimage and for other beneficial purposes, to enable Muslims to have active and effective participations in investment activities permissible in Islam through their savings and to protect, safeguard interests and ensures welfare of pilgrims during pilgrimage by providing various facilities and services. The purpose of this research is to study the customer perceptions towards the service quality provided by Tabung Haji Seremban. The research used the service quality (SERVQUAL) dimensions. There are 5 dimensions in SERVQUAL which are reliability, responsiveness, assurance, empathy and tangible. This dimension will be used to identify customer perception towards service quality provided by Tabung Haji Seremban as quality services depend on the Tabung Haji Seremban employee’s performance and their ability to provide the services. In this study, the methods used are questionnaire to identify the relevant information regarding the study on customer perception towards service quality provided by Tabung Haji Seremban. 100 questionnaires were given to respondents to answer the questionnaire. The result on customer perception towards service quality will suggest whether the Tabung Haji Seremban may need changes or improvement in their service performance in order to be able to provide continuously quality services and achieve their motto and quality policy. Research Management Institute (RMI) 2009 Research Reports NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/2193/1/LP_ZUHAIRAH%20HASAN%20RMI%2009_5%201.pdf Hasan, Zuhairah and Zakaria, Ridhawati (2009) Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria. [Research Reports] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Marketing Customer services. Customer relations
spellingShingle	Marketing Customer services. Customer relations Hasan, Zuhairah Zakaria, Ridhawati Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria
description	Tabung Haji (TH) birth from the idea of working paper presented by the Royal Professor Ungku Aziz titled, “Plan to Improve the Economy of Prospective Pilgrims” in 1959. The functions of this organization are to enable Muslims to save gradually to support their expenditure during pilgrimage and for other beneficial purposes, to enable Muslims to have active and effective participations in investment activities permissible in Islam through their savings and to protect, safeguard interests and ensures welfare of pilgrims during pilgrimage by providing various facilities and services. The purpose of this research is to study the customer perceptions towards the service quality provided by Tabung Haji Seremban. The research used the service quality (SERVQUAL) dimensions. There are 5 dimensions in SERVQUAL which are reliability, responsiveness, assurance, empathy and tangible. This dimension will be used to identify customer perception towards service quality provided by Tabung Haji Seremban as quality services depend on the Tabung Haji Seremban employee’s performance and their ability to provide the services. In this study, the methods used are questionnaire to identify the relevant information regarding the study on customer perception towards service quality provided by Tabung Haji Seremban. 100 questionnaires were given to respondents to answer the questionnaire. The result on customer perception towards service quality will suggest whether the Tabung Haji Seremban may need changes or improvement in their service performance in order to be able to provide continuously quality services and achieve their motto and quality policy.
format	Research Reports
author	Hasan, Zuhairah Zakaria, Ridhawati
author_facet	Hasan, Zuhairah Zakaria, Ridhawati
author_sort	Hasan, Zuhairah
title	Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria
title_short	Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria
title_full	Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria
title_fullStr	Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria
title_full_unstemmed	Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria
title_sort	customer perception towards service quality provided by tabung haji seremban / zuhairah hasan and ridhawati hj. zakaria
publisher	Research Management Institute (RMI)
publishDate	2009
url	http://ir.uitm.edu.my/id/eprint/2193/ http://ir.uitm.edu.my/id/eprint/2193/1/LP_ZUHAIRAH%20HASAN%20RMI%2009_5%201.pdf
first_indexed	2023-09-18T22:46:27Z
last_indexed	2023-09-18T22:46:27Z
_version_	1777417256489189376

Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria

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