The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri

Training centre is an important place in providing training for the staffs. IBFIM has provided the training related to Islamic banking and finance for them who want to learn about Islamic banking industry. The purpose for this research is to study the customer's satisfaction towards the service...

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Bibliographic Details
Main Author:	Md.Shukri, Nur Izzatul
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2008
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Finance, Islamic
Online Access:	http://ir.uitm.edu.my/id/eprint/21497/ http://ir.uitm.edu.my/id/eprint/21497/1/PPb_NUR%20IZZATUL%20MD.SHUKRI%20M%20BM%2008_5.pdf

id	uitm-21497
recordtype	eprints
spelling	uitm-214972018-11-01T09:17:35Z http://ir.uitm.edu.my/id/eprint/21497/ The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri Md.Shukri, Nur Izzatul Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Finance, Islamic Training centre is an important place in providing training for the staffs. IBFIM has provided the training related to Islamic banking and finance for them who want to learn about Islamic banking industry. The purpose for this research is to study the customer's satisfaction towards the service quality provided by IBFIM. This study will examine the level of customer's satisfaction and the influence between service quality dimensions and customer satisfaction. Five dimensions in service quality which is consist of reliability, responsiveness, assurance, tangible and empathy play crucial to measure the level of customer satisfaction especially in lBFIM. Descriptive research has been adopted for this research. Questionnaires, interview and other secondary data including journals, internet and brochures are used for data - collection. 80 copies of questionnaires were distributed to the respondents who are attending courses at IBFIM. The sampling technique is convenience sampling. Descriptive statistics has been used to interpret the data to produce reliability test, frequency analysis, cross-tabulation analysis and regression analysis. Based on those statistics, a clear findings and result is observed. The findings showed that most of the customers are very satisfied with the service provided to them and service quality dimension seems to have influence with customer satisfaction. Recommendations and suggestion are put on how to improve and increase customer's satisfaction on the service provided by IBFIM. Faculty of Business and Management 2008 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21497/1/PPb_NUR%20IZZATUL%20MD.SHUKRI%20M%20BM%2008_5.pdf Md.Shukri, Nur Izzatul (2008) The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Finance, Islamic
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Finance, Islamic Md.Shukri, Nur Izzatul The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri
description	Training centre is an important place in providing training for the staffs. IBFIM has provided the training related to Islamic banking and finance for them who want to learn about Islamic banking industry. The purpose for this research is to study the customer's satisfaction towards the service quality provided by IBFIM. This study will examine the level of customer's satisfaction and the influence between service quality dimensions and customer satisfaction. Five dimensions in service quality which is consist of reliability, responsiveness, assurance, tangible and empathy play crucial to measure the level of customer satisfaction especially in lBFIM. Descriptive research has been adopted for this research. Questionnaires, interview and other secondary data including journals, internet and brochures are used for data - collection. 80 copies of questionnaires were distributed to the respondents who are attending courses at IBFIM. The sampling technique is convenience sampling. Descriptive statistics has been used to interpret the data to produce reliability test, frequency analysis, cross-tabulation analysis and regression analysis. Based on those statistics, a clear findings and result is observed. The findings showed that most of the customers are very satisfied with the service provided to them and service quality dimension seems to have influence with customer satisfaction. Recommendations and suggestion are put on how to improve and increase customer's satisfaction on the service provided by IBFIM.
format	Student Project
author	Md.Shukri, Nur Izzatul
author_facet	Md.Shukri, Nur Izzatul
author_sort	Md.Shukri, Nur Izzatul
title	The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri
title_short	The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri
title_full	The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri
title_fullStr	The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri
title_full_unstemmed	The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri
title_sort	level of customer satisfaction towards service quality provided by ibfim / nur izzatul md.shukri
publisher	Faculty of Business and Management
publishDate	2008
url	http://ir.uitm.edu.my/id/eprint/21497/ http://ir.uitm.edu.my/id/eprint/21497/1/PPb_NUR%20IZZATUL%20MD.SHUKRI%20M%20BM%2008_5.pdf
first_indexed	2023-09-18T23:06:41Z
last_indexed	2023-09-18T23:06:41Z
_version_	1777418529757200384

The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri

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