Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin

This research is conducted to examine the level of service quality towards customer satisfaction at Melaka Stadium Corporation. The attributes of service quality such as tangibility, reliability, responsiveness, assurance and empathy have been identified in order to investigate whether or not these...

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Bibliographic Details
Main Author:	Mohd Yasin, Munira
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/21486/ http://ir.uitm.edu.my/id/eprint/21486/1/PPb_MUNlRA%20MOHD%20YASIN%20M%20BM%2007_5.pdf

id	uitm-21486
recordtype	eprints
spelling	uitm-214862018-11-01T09:24:59Z http://ir.uitm.edu.my/id/eprint/21486/ Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin Mohd Yasin, Munira Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations This research is conducted to examine the level of service quality towards customer satisfaction at Melaka Stadium Corporation. The attributes of service quality such as tangibility, reliability, responsiveness, assurance and empathy have been identified in order to investigate whether or not these factors have significant relationship with customer satisfaction. From this study, Melaka Stadium Corporation able to identify the problems which rely on the level customer satisfaction at Melaka Stadium Corporation, the level of service quality at Melaka Stadium Corporation and the relationship between customer satisfaction and service quality. Chapter one consist of introduction and background of the research, chapter two consist of literature review, chapter three research methodology and design, chapter four data analysis and interpretation of data and chapter five conclusion and recommendations. Faculty of Business and Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21486/1/PPb_MUNlRA%20MOHD%20YASIN%20M%20BM%2007_5.pdf Mohd Yasin, Munira (2007) Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Mohd Yasin, Munira Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
description	This research is conducted to examine the level of service quality towards customer satisfaction at Melaka Stadium Corporation. The attributes of service quality such as tangibility, reliability, responsiveness, assurance and empathy have been identified in order to investigate whether or not these factors have significant relationship with customer satisfaction. From this study, Melaka Stadium Corporation able to identify the problems which rely on the level customer satisfaction at Melaka Stadium Corporation, the level of service quality at Melaka Stadium Corporation and the relationship between customer satisfaction and service quality. Chapter one consist of introduction and background of the research, chapter two consist of literature review, chapter three research methodology and design, chapter four data analysis and interpretation of data and chapter five conclusion and recommendations.
format	Student Project
author	Mohd Yasin, Munira
author_facet	Mohd Yasin, Munira
author_sort	Mohd Yasin, Munira
title	Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
title_short	Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
title_full	Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
title_fullStr	Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
title_full_unstemmed	Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
title_sort	examining the level of service quality towards customer satisfaction at melaka stadium corporation / munira mohd yasin
publisher	Faculty of Business and Management
publishDate	2007
url	http://ir.uitm.edu.my/id/eprint/21486/ http://ir.uitm.edu.my/id/eprint/21486/1/PPb_MUNlRA%20MOHD%20YASIN%20M%20BM%2007_5.pdf
first_indexed	2023-09-18T23:06:39Z
last_indexed	2023-09-18T23:06:39Z
_version_	1777418528150781952

Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin

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