Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi

Customer satisfaction has become an important issue for commercial and public service organization. The purpose of this research is to study the customer's satisfaction towards the training course services provided by Institut Pengurusan Melaka (IMM) and the factors that influence customer sati...

Full description

Bibliographic Details
Main Author: Zawawi, Haniza
Format: Student Project
Language:English
Published: Faculty of Business Management 2007
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/21442/
http://ir.uitm.edu.my/id/eprint/21442/1/PPb_HANIZA%20ZAWAWI%20M%20BM%2007_5.pdf
id uitm-21442
recordtype eprints
spelling uitm-214422018-11-01T10:00:52Z http://ir.uitm.edu.my/id/eprint/21442/ Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi Zawawi, Haniza Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Customer satisfaction has become an important issue for commercial and public service organization. The purpose of this research is to study the customer's satisfaction towards the training course services provided by Institut Pengurusan Melaka (IMM) and the factors that influence customer satisfaction. It also to give some recommendations that can help IMM to be more competitive and efficient. The research methodology used in this study was simple random sampling (SRS) technique where 50 respondents were chosen to answer the questionnaire besides on findings and data analysis, most of the customers are satisfied with the training course service provided by IMM. The factors that influence customer satisfaction are facilities during the training course factor and organizer management factor. Other than that, the researcher is also able to give some recommendations and suggestions on how to improve and increase customer satisfaction of the customers after the analysis, findings and interpretation. This study will help IMM to identify their weakneses in order to achieve 100% customer's satisfaction. The researcher hopes that this study could help this organization to overcome their problem so that they can maintain their established named as the training center in Melaka also in Malaysia. Faculty of Business Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21442/1/PPb_HANIZA%20ZAWAWI%20M%20BM%2007_5.pdf Zawawi, Haniza (2007) Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Zawawi, Haniza
Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi
description Customer satisfaction has become an important issue for commercial and public service organization. The purpose of this research is to study the customer's satisfaction towards the training course services provided by Institut Pengurusan Melaka (IMM) and the factors that influence customer satisfaction. It also to give some recommendations that can help IMM to be more competitive and efficient. The research methodology used in this study was simple random sampling (SRS) technique where 50 respondents were chosen to answer the questionnaire besides on findings and data analysis, most of the customers are satisfied with the training course service provided by IMM. The factors that influence customer satisfaction are facilities during the training course factor and organizer management factor. Other than that, the researcher is also able to give some recommendations and suggestions on how to improve and increase customer satisfaction of the customers after the analysis, findings and interpretation. This study will help IMM to identify their weakneses in order to achieve 100% customer's satisfaction. The researcher hopes that this study could help this organization to overcome their problem so that they can maintain their established named as the training center in Melaka also in Malaysia.
format Student Project
author Zawawi, Haniza
author_facet Zawawi, Haniza
author_sort Zawawi, Haniza
title Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi
title_short Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi
title_full Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi
title_fullStr Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi
title_full_unstemmed Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi
title_sort customer satisfaction towards training course services provided by institut pengurusan melaka (imm) / haniza zawawi
publisher Faculty of Business Management
publishDate 2007
url http://ir.uitm.edu.my/id/eprint/21442/
http://ir.uitm.edu.my/id/eprint/21442/1/PPb_HANIZA%20ZAWAWI%20M%20BM%2007_5.pdf
first_indexed 2023-09-18T23:06:34Z
last_indexed 2023-09-18T23:06:34Z
_version_ 1777418522242056192