A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis

This study is based on the research of 'A Study of Customer Satisfaction towards the services provided by IBS Technology'. The questionnaires have been distributed 31 respondents from 11 companies who have used the services from IBS Technology. Most of the companies have been used for thes...

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Bibliographic Details
Main Author:	Dul Ngajis, Ernna Edayu
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Subjects:	Market segmentation. Target marketing Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/21398/ http://ir.uitm.edu.my/id/eprint/21398/7/PPb_ERNNA%20EDAYU%20DUL%20NGAJIS%20M%20BM%2007_5.pdf

id	uitm-21398
recordtype	eprints
spelling	uitm-213982018-11-01T10:03:33Z http://ir.uitm.edu.my/id/eprint/21398/ A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis Dul Ngajis, Ernna Edayu Market segmentation. Target marketing Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction This study is based on the research of 'A Study of Customer Satisfaction towards the services provided by IBS Technology'. The questionnaires have been distributed 31 respondents from 11 companies who have used the services from IBS Technology. Most of the companies have been used for these services about 1 to 3 years operations. In this study researcher had done the research of identifying the level of customer satisfaction with the service quality of IBS Technology management. Service qualities in this study refer to the staffs' performance from 3 departments which are Business Development Department, Project Management Department, and Maintenance Department. There are 31 questionnaire have been distributed to the respondents in order to fill out the entire question. From the question the result will be gain after the analysis of data. Most of the respondents are company who has used the services and products from IBS Technology Sdn. Bhd. Researcher has used the Statistical Package for Social Science (SPSS) Program version 14.0. From the analysis researcher identified that there is no relationship between the customer satisfaction and service quality by using the cross tabulation for the service quality variables. Faculty of Business and Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21398/7/PPb_ERNNA%20EDAYU%20DUL%20NGAJIS%20M%20BM%2007_5.pdf Dul Ngajis, Ernna Edayu (2007) A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Market segmentation. Target marketing Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction
spellingShingle	Market segmentation. Target marketing Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction Dul Ngajis, Ernna Edayu A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis
description	This study is based on the research of 'A Study of Customer Satisfaction towards the services provided by IBS Technology'. The questionnaires have been distributed 31 respondents from 11 companies who have used the services from IBS Technology. Most of the companies have been used for these services about 1 to 3 years operations. In this study researcher had done the research of identifying the level of customer satisfaction with the service quality of IBS Technology management. Service qualities in this study refer to the staffs' performance from 3 departments which are Business Development Department, Project Management Department, and Maintenance Department. There are 31 questionnaire have been distributed to the respondents in order to fill out the entire question. From the question the result will be gain after the analysis of data. Most of the respondents are company who has used the services and products from IBS Technology Sdn. Bhd. Researcher has used the Statistical Package for Social Science (SPSS) Program version 14.0. From the analysis researcher identified that there is no relationship between the customer satisfaction and service quality by using the cross tabulation for the service quality variables.
format	Student Project
author	Dul Ngajis, Ernna Edayu
author_facet	Dul Ngajis, Ernna Edayu
author_sort	Dul Ngajis, Ernna Edayu
title	A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis
title_short	A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis
title_full	A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis
title_fullStr	A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis
title_full_unstemmed	A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis
title_sort	study of customer satisfaction towards the service quality provded by ibs technology sdn. bhd. / ernna edayu dul ngajis
publisher	Faculty of Business and Management
publishDate	2007
url	http://ir.uitm.edu.my/id/eprint/21398/ http://ir.uitm.edu.my/id/eprint/21398/7/PPb_ERNNA%20EDAYU%20DUL%20NGAJIS%20M%20BM%2007_5.pdf
first_indexed	2023-09-18T23:06:28Z
last_indexed	2023-09-18T23:06:28Z
_version_	1777418516111032320

A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis

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