Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim

Nowadays service quality is often very difficult to manage, for variety of reasons. Managing service quality require knowing exactly what customers want, designing services to meet their needs and measuring customer satisfaction. Understanding and effectively managing service quality is critically i...

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Bibliographic Details
Main Author:	Ibrahim, Mohammad Ariff
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/20882/ http://ir.uitm.edu.my/id/eprint/20882/1/PPb_MOHAMMAD%20ARIFF%20IBRAHIM%20M%20BM%2006_5.pdf

id	uitm-20882
recordtype	eprints
spelling	uitm-208822018-09-08T05:57:23Z http://ir.uitm.edu.my/id/eprint/20882/ Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim Ibrahim, Mohammad Ariff Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Nowadays service quality is often very difficult to manage, for variety of reasons. Managing service quality require knowing exactly what customers want, designing services to meet their needs and measuring customer satisfaction. Understanding and effectively managing service quality is critically important for the creation and maintenance of competitive advantage. In this context, this study mainly focuses on the service quality; evaluation on transaction services in Tabung Haji (TH) Banda Kaba, Melaka. It focused on the factors that influence service quality at TH. It is also to identify the types of problems which have been experienced by the depositors when making transaction services at TH and also to identify the elements of transaction services that can influence customer satisfaction. In order to achieve high standard of excellences and also service quality, it is important for Tabung Haji to build a long-term relationship with their customers to make them loyal with the organization. In this research, the researcher chooses exploratory as the research design in order to achieve the research objectives and to define the problems more precisely. Convenience sampling (non-probability sampling technique) is used since the researcher does not use chance selection procedures and the selection of respondents can be obtained easily. The study was carried at Tabung Haji Banda Kaba, Melaka and the respondents came from Central Melaka District. Based on this study, some suggestions have been recommended to TH and such information will definitely assist TH in further providing and maintaining service quality as to gives positive perceptions by the customers. Faculty of Business and Management 2006 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/20882/1/PPb_MOHAMMAD%20ARIFF%20IBRAHIM%20M%20BM%2006_5.pdf Ibrahim, Mohammad Ariff (2006) Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Ibrahim, Mohammad Ariff Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim
description	Nowadays service quality is often very difficult to manage, for variety of reasons. Managing service quality require knowing exactly what customers want, designing services to meet their needs and measuring customer satisfaction. Understanding and effectively managing service quality is critically important for the creation and maintenance of competitive advantage. In this context, this study mainly focuses on the service quality; evaluation on transaction services in Tabung Haji (TH) Banda Kaba, Melaka. It focused on the factors that influence service quality at TH. It is also to identify the types of problems which have been experienced by the depositors when making transaction services at TH and also to identify the elements of transaction services that can influence customer satisfaction. In order to achieve high standard of excellences and also service quality, it is important for Tabung Haji to build a long-term relationship with their customers to make them loyal with the organization. In this research, the researcher chooses exploratory as the research design in order to achieve the research objectives and to define the problems more precisely. Convenience sampling (non-probability sampling technique) is used since the researcher does not use chance selection procedures and the selection of respondents can be obtained easily. The study was carried at Tabung Haji Banda Kaba, Melaka and the respondents came from Central Melaka District. Based on this study, some suggestions have been recommended to TH and such information will definitely assist TH in further providing and maintaining service quality as to gives positive perceptions by the customers.
format	Student Project
author	Ibrahim, Mohammad Ariff
author_facet	Ibrahim, Mohammad Ariff
author_sort	Ibrahim, Mohammad Ariff
title	Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim
title_short	Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim
title_full	Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim
title_fullStr	Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim
title_full_unstemmed	Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim
title_sort	service quality: evaluation on transaction services in tabung haji banda kaba, melaka / mohammad ariff ibrahim
publisher	Faculty of Business and Management
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/20882/ http://ir.uitm.edu.my/id/eprint/20882/1/PPb_MOHAMMAD%20ARIFF%20IBRAHIM%20M%20BM%2006_5.pdf
first_indexed	2023-09-18T23:05:24Z
last_indexed	2023-09-18T23:05:24Z
_version_	1777418449133240320

Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim

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