Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]

Hotel’s information and communication technology (ICT) has affected society and its surroundings in many ways. Most of hotels in this world use ICT as to ease their tasks such as taking reservation, room management, telecommunication, and guest accounting. In Malaysia, hotels have started to use ICT...

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Main Authors:	Abdul Aziz, Azdel, Saiful Bakhtiar, Mohd Faeez, Kamaruddin, Mohd Syaquif Yasin, Ahmad, Noor Azmi
Format:	Article
Language:	English
Published:	UiTM Press 2012
Subjects:	Travel and the state. Tourism Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	http://ir.uitm.edu.my/id/eprint/20597/ http://ir.uitm.edu.my/id/eprint/20597/1/AJ_AZDEL%20ABDUL%20AZIZ%20JTHCA%2012.pdf

id	uitm-20597
recordtype	eprints
spelling	uitm-205972018-07-17T06:33:25Z http://ir.uitm.edu.my/id/eprint/20597/ Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.] Abdul Aziz, Azdel Saiful Bakhtiar, Mohd Faeez Kamaruddin, Mohd Syaquif Yasin Ahmad, Noor Azmi Travel and the state. Tourism Hospitality industry. Hotels, clubs, restaurants, etc. Food service Hotel’s information and communication technology (ICT) has affected society and its surroundings in many ways. Most of hotels in this world use ICT as to ease their tasks such as taking reservation, room management, telecommunication, and guest accounting. In Malaysia, hotels have started to use ICT application as an important strategic asset. ICT has been rapidly changed or enhanced from time to time and many hotels invest a lot of money to ensure that they have the latest technology. By using quantitative approach, this paper analyzed the levels of usage of ICT applications used in Room Division and Food and Beverage Department of hotels. Through self-administered questionnaires, 350 respondents from 28 five stars hotels in Kuala Lumpur were approach using random stratified sampling. It is appear that room division department has the highest level of ICT usage. This outcome had significant implication to the hotel operators on how to prioritize the importance of the hotel’s ICT application. UiTM Press 2012 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/20597/1/AJ_AZDEL%20ABDUL%20AZIZ%20JTHCA%2012.pdf Abdul Aziz, Azdel and Saiful Bakhtiar, Mohd Faeez and Kamaruddin, Mohd Syaquif Yasin and Ahmad, Noor Azmi (2012) Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 4 (2). pp. 34-48. ISSN 1985-8914
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Travel and the state. Tourism Hospitality industry. Hotels, clubs, restaurants, etc. Food service
spellingShingle	Travel and the state. Tourism Hospitality industry. Hotels, clubs, restaurants, etc. Food service Abdul Aziz, Azdel Saiful Bakhtiar, Mohd Faeez Kamaruddin, Mohd Syaquif Yasin Ahmad, Noor Azmi Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]
description	Hotel’s information and communication technology (ICT) has affected society and its surroundings in many ways. Most of hotels in this world use ICT as to ease their tasks such as taking reservation, room management, telecommunication, and guest accounting. In Malaysia, hotels have started to use ICT application as an important strategic asset. ICT has been rapidly changed or enhanced from time to time and many hotels invest a lot of money to ensure that they have the latest technology. By using quantitative approach, this paper analyzed the levels of usage of ICT applications used in Room Division and Food and Beverage Department of hotels. Through self-administered questionnaires, 350 respondents from 28 five stars hotels in Kuala Lumpur were approach using random stratified sampling. It is appear that room division department has the highest level of ICT usage. This outcome had significant implication to the hotel operators on how to prioritize the importance of the hotel’s ICT application.
format	Article
author	Abdul Aziz, Azdel Saiful Bakhtiar, Mohd Faeez Kamaruddin, Mohd Syaquif Yasin Ahmad, Noor Azmi
author_facet	Abdul Aziz, Azdel Saiful Bakhtiar, Mohd Faeez Kamaruddin, Mohd Syaquif Yasin Ahmad, Noor Azmi
author_sort	Abdul Aziz, Azdel
title	Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]
title_short	Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]
title_full	Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]
title_fullStr	Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]
title_full_unstemmed	Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]
title_sort	information and communication technology application’s usage in hotel industry / azdel abdul aziz... [et al.]
publisher	UiTM Press
publishDate	2012
url	http://ir.uitm.edu.my/id/eprint/20597/ http://ir.uitm.edu.my/id/eprint/20597/1/AJ_AZDEL%20ABDUL%20AZIZ%20JTHCA%2012.pdf
first_indexed	2023-09-18T23:04:53Z
last_indexed	2023-09-18T23:04:53Z
_version_	1777418416998580224

Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]

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