Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup

The Balanced Scorecard (BSC) constitutes one of the most popular performance measurement systems for organizations. Used solely as a performance measurement system, the BSC highlighted a serious setback: inability of the traditional management systems to link a company’s longterm vision with its sho...

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Main Author:	Ayoup, Hazeline
Format:	Book Section
Language:	English
Published:	Institute of Graduate Studies, UiTM 2016
Subjects:	Work groups. Team work in industry. Quality circles
Online Access:	http://ir.uitm.edu.my/id/eprint/19693/ http://ir.uitm.edu.my/id/eprint/19693/1/ABS_HAZELINE%20AYOUP%20TDRA%20VOL%209%20IGS%2016.pdf

id	uitm-19693
recordtype	eprints
spelling	uitm-196932018-06-07T05:57:14Z http://ir.uitm.edu.my/id/eprint/19693/ Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup Ayoup, Hazeline Work groups. Team work in industry. Quality circles The Balanced Scorecard (BSC) constitutes one of the most popular performance measurement systems for organizations. Used solely as a performance measurement system, the BSC highlighted a serious setback: inability of the traditional management systems to link a company’s longterm vision with its short-term strategies. Premised on this deficiency, the BSC application has been further innovated to include using it as an organizational alignment tool. Specifically, the strategic use of BSC as an organizational alignment tool has been proposed by Kaplan and Norton in their 2006’s book Alignment: Using BSC to Create Corporate Synergies. Despite the detail implementation framework outlined in their book, there has been very limited literature written by previous researchers or practitioners to implicate the usage of BSC as an alignment tool. Most works on BSC were based mainly on its role as a performance measurement tool or premised on limited, superficial and generic data. The present study examines the use of BSC as an organizational alignment tool in a large government-linked company (GLC) in Malaysia. To be named as ATB, the case study company was one of the pioneer companies to implement BSC in this country way back in 1996. The use of BSC as an alignment tool became prominent for ATB when the “GLC Transformation Programme” was introduced by the government and came into effect in 2006. This study demonstrates how ATB uses the BSC to create organizational alignment and addresses organizational issues faced by the company in the process. Data for this study were gathered through interviews, analysis of documents, observations and a survey to the company’s employees… Institute of Graduate Studies, UiTM 2016 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19693/1/ABS_HAZELINE%20AYOUP%20TDRA%20VOL%209%20IGS%2016.pdf Ayoup, Hazeline (2016) Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup. In: The Doctoral Research Abstracts. IGS Biannual Publication, 9 (9). Institute of Graduate Studies, UiTM, Shah Alam.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Work groups. Team work in industry. Quality circles
spellingShingle	Work groups. Team work in industry. Quality circles Ayoup, Hazeline Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup
description	The Balanced Scorecard (BSC) constitutes one of the most popular performance measurement systems for organizations. Used solely as a performance measurement system, the BSC highlighted a serious setback: inability of the traditional management systems to link a company’s longterm vision with its short-term strategies. Premised on this deficiency, the BSC application has been further innovated to include using it as an organizational alignment tool. Specifically, the strategic use of BSC as an organizational alignment tool has been proposed by Kaplan and Norton in their 2006’s book Alignment: Using BSC to Create Corporate Synergies. Despite the detail implementation framework outlined in their book, there has been very limited literature written by previous researchers or practitioners to implicate the usage of BSC as an alignment tool. Most works on BSC were based mainly on its role as a performance measurement tool or premised on limited, superficial and generic data. The present study examines the use of BSC as an organizational alignment tool in a large government-linked company (GLC) in Malaysia. To be named as ATB, the case study company was one of the pioneer companies to implement BSC in this country way back in 1996. The use of BSC as an alignment tool became prominent for ATB when the “GLC Transformation Programme” was introduced by the government and came into effect in 2006. This study demonstrates how ATB uses the BSC to create organizational alignment and addresses organizational issues faced by the company in the process. Data for this study were gathered through interviews, analysis of documents, observations and a survey to the company’s employees…
format	Book Section
author	Ayoup, Hazeline
author_facet	Ayoup, Hazeline
author_sort	Ayoup, Hazeline
title	Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup
title_short	Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup
title_full	Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup
title_fullStr	Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup
title_full_unstemmed	Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup
title_sort	organizational alignment using the balance scorecard approach: case study of a malaysian government-linked company / hazeline ayoup
publisher	Institute of Graduate Studies, UiTM
publishDate	2016
url	http://ir.uitm.edu.my/id/eprint/19693/ http://ir.uitm.edu.my/id/eprint/19693/1/ABS_HAZELINE%20AYOUP%20TDRA%20VOL%209%20IGS%2016.pdf
first_indexed	2023-09-18T23:03:05Z
last_indexed	2023-09-18T23:03:05Z
_version_	1777418303048777728

Organizational alignment using the balance scorecard approach: Case study of a Malaysian government-linked company / Hazeline Ayoup

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