The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal

The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal

The purpose of this research is to examine the perception of Total Quality Management (TQM) and its impact on job satisfaction within employees' of Mahkota Medical Centre (MMC). My research is conduct to determine the relationship between Total Quality Management (TQM) and MMC's employees&...

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Bibliographic Details
Main Author: Abdul Jamal, Siti Asma
Format: Student Project
Language:English
Published: Faculty of Business and Management 2009
Subjects:
Management. Industrial Management
Online Access:http://ir.uitm.edu.my/id/eprint/19492/
http://ir.uitm.edu.my/id/eprint/19492/1/PPb_SITI%20ASMA%20ABDUL%20JAMAL%20BM%2009_5.pdf
id uitm-19492
recordtype eprints
spelling uitm-194922018-02-23T03:23:50Z http://ir.uitm.edu.my/id/eprint/19492/ The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal Abdul Jamal, Siti Asma Management. Industrial Management The purpose of this research is to examine the perception of Total Quality Management (TQM) and its impact on job satisfaction within employees' of Mahkota Medical Centre (MMC). My research is conduct to determine the relationship between Total Quality Management (TQM) and MMC's employees' job satisfaction. The five TQM components that the researcher chooses in this research are organizational trust, customer focus, rewards and recognition, teamwork, and organizational culture. I want to identify whether there is a relationship between TQM and level of employees' job satisfaction at MMC. The researcher chooses to use descriptive research design as research method and the researcher use survey in order to collect the data. Data used in this research are primary data and so on secondary data such as journal and articles. The researcher also use structured questionnaire design to obtain the data in order to convenience the respondent to give feedback because most of them busy with their work. The sample size in this research is 50 respondents of MMC's employees' itself. From the result, researcher found that the most important of TQM component that affect employees' job satisfaction is organizational culture, followed by organizational trust, rewards and recognition, teamwork and the less important is customer focus. Faculty of Business and Management 2009 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/19492/1/PPb_SITI%20ASMA%20ABDUL%20JAMAL%20BM%2009_5.pdf Abdul Jamal, Siti Asma (2009) The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Management. Industrial Management
spellingShingle Management. Industrial Management
Abdul Jamal, Siti Asma
The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal
description The purpose of this research is to examine the perception of Total Quality Management (TQM) and its impact on job satisfaction within employees' of Mahkota Medical Centre (MMC). My research is conduct to determine the relationship between Total Quality Management (TQM) and MMC's employees' job satisfaction. The five TQM components that the researcher chooses in this research are organizational trust, customer focus, rewards and recognition, teamwork, and organizational culture. I want to identify whether there is a relationship between TQM and level of employees' job satisfaction at MMC. The researcher chooses to use descriptive research design as research method and the researcher use survey in order to collect the data. Data used in this research are primary data and so on secondary data such as journal and articles. The researcher also use structured questionnaire design to obtain the data in order to convenience the respondent to give feedback because most of them busy with their work. The sample size in this research is 50 respondents of MMC's employees' itself. From the result, researcher found that the most important of TQM component that affect employees' job satisfaction is organizational culture, followed by organizational trust, rewards and recognition, teamwork and the less important is customer focus.
format Student Project
author Abdul Jamal, Siti Asma
author_facet Abdul Jamal, Siti Asma
author_sort Abdul Jamal, Siti Asma
title The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal
title_short The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal
title_full The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal
title_fullStr The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal
title_full_unstemmed The impact of total quality management and employees' job satisfaction at Mahkota Medical Centre, Melaka / Siti Asma Abdul Jamal
title_sort impact of total quality management and employees' job satisfaction at mahkota medical centre, melaka / siti asma abdul jamal
publisher Faculty of Business and Management
publishDate 2009
url http://ir.uitm.edu.my/id/eprint/19492/
http://ir.uitm.edu.my/id/eprint/19492/1/PPb_SITI%20ASMA%20ABDUL%20JAMAL%20BM%2009_5.pdf
first_indexed 2023-09-18T23:02:41Z
last_indexed 2023-09-18T23:02:41Z
_version_ 1777418278569771008

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