Service quality in baggage handling: The case of Malaysia Airlines / Nazatulzarit Kamesan
The purpose of this research is to study the identify the problems of baggage handling by Malaysia Airlines especially in terms of service quality and to examine the relationship between Service Quality and Baggage Handling Service Satisfaction . Moreover, this study is to identify the level of cust...
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2007
|
| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/19239/ http://ir.uitm.edu.my/id/eprint/19239/1/PPb_NAZATULZARIT%20KAMESAN%20BM%2007_5.pdf |