An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat

Guthrie Property Development Holdings Berhad (GPDH) has made a move from Kumpulan Guthrie Berhad, venturing into property development in 1994 through a 55 per cent stake. GPDH was awarded ISO 9001:2000 certification from SIRIM QAS International Sdn. Berhad. The achievement paves the way for recognit...

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Bibliographic Details
Main Author:	Limat, Mazhayu
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Online Access:	http://ir.uitm.edu.my/id/eprint/19089/ http://ir.uitm.edu.my/id/eprint/19089/1/PPb_MAZHAYU%20LIMAT%20BM%2007_5.pdf

id	uitm-19089
recordtype	eprints
spelling	uitm-190892018-02-13T08:03:31Z http://ir.uitm.edu.my/id/eprint/19089/ An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat Limat, Mazhayu Guthrie Property Development Holdings Berhad (GPDH) has made a move from Kumpulan Guthrie Berhad, venturing into property development in 1994 through a 55 per cent stake. GPDH was awarded ISO 9001:2000 certification from SIRIM QAS International Sdn. Berhad. The achievement paves the way for recognition of a quality builder status and to maintain their quality of management performance, they need to improve their process performance to ensure they can achieve the ISO objective. The purpose of this project paper is to study on improving performance of the Sales Administration process to overcome some common weaknesses where they are having problems while receiving the Sales and Purchase Agreement (SPA), getting authorized signatories and collecting 10% balance of payment within three months. This project paper proposed three behavioral indicators for process performance which includes time management, team productivity and team working of organizational as the key to improve performance. Data being collected by questionnaire, telephone calls interviews and also observation in the Sales Office of Guthrie Property Development Holding and Project Development Office. Thus further studies being done to find the way Of improving the Sales Administration Processes. Faculty of Business and Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/19089/1/PPb_MAZHAYU%20LIMAT%20BM%2007_5.pdf Limat, Mazhayu (2007) An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	Guthrie Property Development Holdings Berhad (GPDH) has made a move from Kumpulan Guthrie Berhad, venturing into property development in 1994 through a 55 per cent stake. GPDH was awarded ISO 9001:2000 certification from SIRIM QAS International Sdn. Berhad. The achievement paves the way for recognition of a quality builder status and to maintain their quality of management performance, they need to improve their process performance to ensure they can achieve the ISO objective. The purpose of this project paper is to study on improving performance of the Sales Administration process to overcome some common weaknesses where they are having problems while receiving the Sales and Purchase Agreement (SPA), getting authorized signatories and collecting 10% balance of payment within three months. This project paper proposed three behavioral indicators for process performance which includes time management, team productivity and team working of organizational as the key to improve performance. Data being collected by questionnaire, telephone calls interviews and also observation in the Sales Office of Guthrie Property Development Holding and Project Development Office. Thus further studies being done to find the way Of improving the Sales Administration Processes.
format	Student Project
author	Limat, Mazhayu
spellingShingle	Limat, Mazhayu An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
author_facet	Limat, Mazhayu
author_sort	Limat, Mazhayu
title	An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_short	An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_full	An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_fullStr	An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_full_unstemmed	An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat
title_sort	improvement of the sales administration process performance; a case study at guthrie property development holding berhad (gpdh), bukit jelutong shah alam / mazhayu limat
publisher	Faculty of Business and Management
publishDate	2007
url	http://ir.uitm.edu.my/id/eprint/19089/ http://ir.uitm.edu.my/id/eprint/19089/1/PPb_MAZHAYU%20LIMAT%20BM%2007_5.pdf
first_indexed	2023-09-18T23:01:49Z
last_indexed	2023-09-18T23:01:49Z
_version_	1777418224017604608

An improvement of the sales administration process performance; A case study at Guthrie Property Development Holding Berhad (GPDH), Bukit Jelutong Shah Alam / Mazhayu Limat

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