Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar

As requirement by subject Industrial Training Report (OPM 662), I have completed this research on “level of Customer Satisfaction toward Proton Sendirian Berhad cars”. In this research four independent variables that affect customer satisfaction level have been identified which are cost, product des...

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Bibliographic Details
Main Author:	Mohd Nizar, Nur Syazana
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Automotive transportation
Online Access:	http://ir.uitm.edu.my/id/eprint/19008/ http://ir.uitm.edu.my/id/eprint/19008/2/PPb_NUR%20SYAZANA%20MOHD%20NIZAR%20BM%20T%2010_5.pdf

id	uitm-19008
recordtype	eprints
spelling	uitm-190082018-12-18T04:47:55Z http://ir.uitm.edu.my/id/eprint/19008/ Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar Mohd Nizar, Nur Syazana Automotive transportation As requirement by subject Industrial Training Report (OPM 662), I have completed this research on “level of Customer Satisfaction toward Proton Sendirian Berhad cars”. In this research four independent variables that affect customer satisfaction level have been identified which are cost, product design, quality and service. Research has been doing on customer of Proton at Tanjung Malim. I have taken 100 people to be my respondents in Tanjung Malim that means I used 100 samples on this research. Objectives of the study are to investigate the problems faces by customer at Proton, to identify the level of customer satisfaction toward this organization, to examine the most elements that influence customer satisfaction, and to give some recommendations to Proton in order for improvement in future. Finding on this research, we will know the level of customer satisfaction of Proton and also measure the relationship between customer satisfaction with cost, product design, quality and service. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/19008/2/PPb_NUR%20SYAZANA%20MOHD%20NIZAR%20BM%20T%2010_5.pdf Mohd Nizar, Nur Syazana (2010) Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Automotive transportation
spellingShingle	Automotive transportation Mohd Nizar, Nur Syazana Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar
description	As requirement by subject Industrial Training Report (OPM 662), I have completed this research on “level of Customer Satisfaction toward Proton Sendirian Berhad cars”. In this research four independent variables that affect customer satisfaction level have been identified which are cost, product design, quality and service. Research has been doing on customer of Proton at Tanjung Malim. I have taken 100 people to be my respondents in Tanjung Malim that means I used 100 samples on this research. Objectives of the study are to investigate the problems faces by customer at Proton, to identify the level of customer satisfaction toward this organization, to examine the most elements that influence customer satisfaction, and to give some recommendations to Proton in order for improvement in future. Finding on this research, we will know the level of customer satisfaction of Proton and also measure the relationship between customer satisfaction with cost, product design, quality and service.
format	Student Project
author	Mohd Nizar, Nur Syazana
author_facet	Mohd Nizar, Nur Syazana
author_sort	Mohd Nizar, Nur Syazana
title	Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar
title_short	Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar
title_full	Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar
title_fullStr	Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar
title_full_unstemmed	Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar
title_sort	level of customer satisfaction toward proton cars/ nur syazana mohd nizar
publisher	Faculty of Business and Management
publishDate	2010
url	http://ir.uitm.edu.my/id/eprint/19008/ http://ir.uitm.edu.my/id/eprint/19008/2/PPb_NUR%20SYAZANA%20MOHD%20NIZAR%20BM%20T%2010_5.pdf
first_indexed	2023-09-18T23:01:38Z
last_indexed	2023-09-18T23:01:38Z
_version_	1777418212747509760

Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar

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