Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar

The purpose of this research is to identify the most significant variable to measure the determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru. There are four independent variables to measure tenants’ satisfaction which are ambience, service performance, facilities and...

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Main Author:	Jamhar, Muhamad Efendy
Format:	Student Project
Language:	English
Published:	Faculty of Business Management 2017
Online Access:	http://ir.uitm.edu.my/id/eprint/18475/ http://ir.uitm.edu.my/id/eprint/18475/2/PPb_MUHAMAD%20EFENDY%20JAMHAR%20BM%2017_5.pdf

id	uitm-18475
recordtype	eprints
spelling	uitm-184752019-04-16T07:31:00Z http://ir.uitm.edu.my/id/eprint/18475/ Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar Jamhar, Muhamad Efendy The purpose of this research is to identify the most significant variable to measure the determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru. There are four independent variables to measure tenants’ satisfaction which are ambience, service performance, facilities and service quality. The research is being conducted towards tenants at Pasaraya Komuniti @Mart Kempas. The information is gathered by distribution of questionnaire to the tenants by using simple random sampling. Out of 130 tenants at Pasaraya Komuniti @Mart Kempas, only 97 questionnaires distributed and answered by the respondents. The feedbacks on the answeried questionnaires was analyzed and summarized by using the Statistical Package for Social Science (SPSS). Statistical analysis such as frequency analysis, reliability analysis, correlation analysis and multiple regressions were used. The results of the research shows that out of four independent variables, only three of the variables which are ambience, service performance and service quality are the significant while facilities are not significant towards tenant satisfaction at Pasaraya Komuniti @Mart Kempas. The findings of this study may contribute to strategic planning of the building. Several suggestions for future research are also presented in this study. Faculty of Business Management 2017 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/18475/2/PPb_MUHAMAD%20EFENDY%20JAMHAR%20BM%2017_5.pdf Jamhar, Muhamad Efendy (2017) Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	The purpose of this research is to identify the most significant variable to measure the determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru. There are four independent variables to measure tenants’ satisfaction which are ambience, service performance, facilities and service quality. The research is being conducted towards tenants at Pasaraya Komuniti @Mart Kempas. The information is gathered by distribution of questionnaire to the tenants by using simple random sampling. Out of 130 tenants at Pasaraya Komuniti @Mart Kempas, only 97 questionnaires distributed and answered by the respondents. The feedbacks on the answeried questionnaires was analyzed and summarized by using the Statistical Package for Social Science (SPSS). Statistical analysis such as frequency analysis, reliability analysis, correlation analysis and multiple regressions were used. The results of the research shows that out of four independent variables, only three of the variables which are ambience, service performance and service quality are the significant while facilities are not significant towards tenant satisfaction at Pasaraya Komuniti @Mart Kempas. The findings of this study may contribute to strategic planning of the building. Several suggestions for future research are also presented in this study.
format	Student Project
author	Jamhar, Muhamad Efendy
spellingShingle	Jamhar, Muhamad Efendy Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
author_facet	Jamhar, Muhamad Efendy
author_sort	Jamhar, Muhamad Efendy
title	Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_short	Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_full	Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_fullStr	Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_full_unstemmed	Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_sort	determinants of tenants’ satisfaction at pasaraya komuniti @mart kempas, johor bahru / muhamad efendy jamhar
publisher	Faculty of Business Management
publishDate	2017
url	http://ir.uitm.edu.my/id/eprint/18475/ http://ir.uitm.edu.my/id/eprint/18475/2/PPb_MUHAMAD%20EFENDY%20JAMHAR%20BM%2017_5.pdf
first_indexed	2023-09-18T23:00:37Z
last_indexed	2023-09-18T23:00:37Z
_version_	1777418147897278464

Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar

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