Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) commuter railway transportation service satisfaction. This research systematically analyzes some relevant literature regarding the underlying factors of service satisfaction on customers' lo...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business Management
2017
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| Online Access: | http://ir.uitm.edu.my/id/eprint/18355/ http://ir.uitm.edu.my/id/eprint/18355/2/PPb_AMIR%20FIKRI%20ZAWAWI%20BM%2017_5.pdf |