Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi

Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi

This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) commuter railway transportation service satisfaction. This research systematically analyzes some relevant literature regarding the underlying factors of service satisfaction on customers' lo...

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Bibliographic Details
Main Author: Zawawi, Amir Fikri
Format: Student Project
Language:English
Published: Faculty of Business Management 2017
Online Access:http://ir.uitm.edu.my/id/eprint/18355/
http://ir.uitm.edu.my/id/eprint/18355/2/PPb_AMIR%20FIKRI%20ZAWAWI%20BM%2017_5.pdf
id uitm-18355
recordtype eprints
spelling uitm-183552019-01-23T09:35:21Z http://ir.uitm.edu.my/id/eprint/18355/ Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi Zawawi, Amir Fikri This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) commuter railway transportation service satisfaction. This research systematically analyzes some relevant literature regarding the underlying factors of service satisfaction on customers' loyalty with the service offered by KTM commuter in Malaysia. Several factors are identified that may give some impacts such as the costs or price offered, convenience, reliability of time, safety and station premises of KTM service. Railway transportation customers or passengers are more likely to be loyal as if the services provided are satisfying. Faculty of Business Management 2017 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/18355/2/PPb_AMIR%20FIKRI%20ZAWAWI%20BM%2017_5.pdf Zawawi, Amir Fikri (2017) Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
description This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) commuter railway transportation service satisfaction. This research systematically analyzes some relevant literature regarding the underlying factors of service satisfaction on customers' loyalty with the service offered by KTM commuter in Malaysia. Several factors are identified that may give some impacts such as the costs or price offered, convenience, reliability of time, safety and station premises of KTM service. Railway transportation customers or passengers are more likely to be loyal as if the services provided are satisfying.
format Student Project
author Zawawi, Amir Fikri
spellingShingle Zawawi, Amir Fikri
Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
author_facet Zawawi, Amir Fikri
author_sort Zawawi, Amir Fikri
title Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
title_short Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
title_full Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
title_fullStr Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
title_full_unstemmed Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
title_sort keretapi tanah melayu (ktm) commuter : railway transportation service satisfaction towards customers' loyalty / amir fikri zawawi
publisher Faculty of Business Management
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/18355/
http://ir.uitm.edu.my/id/eprint/18355/2/PPb_AMIR%20FIKRI%20ZAWAWI%20BM%2017_5.pdf
first_indexed 2023-09-18T23:00:20Z
last_indexed 2023-09-18T23:00:20Z
_version_ 1777418130361942016

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