An electronic banking model on service quality / Noriza Mat Daud
This research deals with electronic service quality (e-service quality) which is considered as the critical factor that gives impact online retailing. There are several eservice quality dimensions which are ease of use, linkage, appearance, structure and layout, content and information, reliabili...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://ir.uitm.edu.my/id/eprint/1832/ http://ir.uitm.edu.my/id/eprint/1832/1/TD_NORIZA%20MAT%20DAUD%20CS%2005_5%20P01.pdf |