The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki

This research is to evaluate the relationship between service quality provided at Malacca River Cruise towards satisfaction among International tourists'. In this research, there are five dimensions to measure the tourist satisfaction. Therefore, this study find that there are five service qual...

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Main Authors:	Maria Albert Panie, Nur Liyana Abdul Rahman, Tracy Alasta Saweng @ Suki
Format:	Student Project
Language:	English
Published:	Faculty of Hotel and Tourism Management 2014
Online Access:	http://ir.uitm.edu.my/id/eprint/17218/ http://ir.uitm.edu.my/id/eprint/17218/2/PPb_MARIA%20ALBERT%20PANIE%20HM%2014_5.pdf

id	uitm-17218
recordtype	eprints
spelling	uitm-172182019-08-23T01:49:02Z http://ir.uitm.edu.my/id/eprint/17218/ The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki Maria Albert Panie Nur Liyana Abdul Rahman Tracy Alasta Saweng @ Suki This research is to evaluate the relationship between service quality provided at Malacca River Cruise towards satisfaction among International tourists'. In this research, there are five dimensions to measure the tourist satisfaction. Therefore, this study find that there are five service quality dimensions that are used to measure the satisfaction level such as tangible, reliability, responsiveness, assurance, and empathy. After that, this research also will focus on two (2) objectives which are; to determine the positive relationship between service quality dimensions and International tourist's satisfaction and to identify the most agreeable dimension in service quality that influence tourists' satisfaction. As the result, the findings of the study is significant with the objectives stated. These result will be discuss in the finding of the study. At the end of the research, the limitation that becomes constraint to this research will be discussed. Furthermore, the researcher also will include some recommendations to future researcher to improve more in their research. Besides, conclusion will be stated to discuss and conclude about all the information in this research. Faculty of Hotel and Tourism Management 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/17218/2/PPb_MARIA%20ALBERT%20PANIE%20HM%2014_5.pdf Maria Albert Panie and Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki (2014) The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	This research is to evaluate the relationship between service quality provided at Malacca River Cruise towards satisfaction among International tourists'. In this research, there are five dimensions to measure the tourist satisfaction. Therefore, this study find that there are five service quality dimensions that are used to measure the satisfaction level such as tangible, reliability, responsiveness, assurance, and empathy. After that, this research also will focus on two (2) objectives which are; to determine the positive relationship between service quality dimensions and International tourist's satisfaction and to identify the most agreeable dimension in service quality that influence tourists' satisfaction. As the result, the findings of the study is significant with the objectives stated. These result will be discuss in the finding of the study. At the end of the research, the limitation that becomes constraint to this research will be discussed. Furthermore, the researcher also will include some recommendations to future researcher to improve more in their research. Besides, conclusion will be stated to discuss and conclude about all the information in this research.
format	Student Project
author	Maria Albert Panie Nur Liyana Abdul Rahman Tracy Alasta Saweng @ Suki
spellingShingle	Maria Albert Panie Nur Liyana Abdul Rahman Tracy Alasta Saweng @ Suki The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki
author_facet	Maria Albert Panie Nur Liyana Abdul Rahman Tracy Alasta Saweng @ Suki
author_sort	Maria Albert Panie
title	The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki
title_short	The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki
title_full	The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki
title_fullStr	The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki
title_full_unstemmed	The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki
title_sort	relationship between service quality and tourists' satisfaction at malacca river cruise / maria albert panie , nur liyana abdul rahman and tracy alasta saweng @ suki
publisher	Faculty of Hotel and Tourism Management
publishDate	2014
url	http://ir.uitm.edu.my/id/eprint/17218/ http://ir.uitm.edu.my/id/eprint/17218/2/PPb_MARIA%20ALBERT%20PANIE%20HM%2014_5.pdf
first_indexed	2023-09-18T22:57:49Z
last_indexed	2023-09-18T22:57:49Z
_version_	1777417971766919168

The relationship between service quality and tourists' satisfaction at Malacca River Cruise / Maria Albert Panie , Nur Liyana Abdul Rahman and Tracy Alasta Saweng @ Suki

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