Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah

The role of the public sector in shaping the development of the nation has always been extensively debated in the Malaysian parliament but received less attention in the research literature. In the case of local government in Malaysia, their position as the lowest of the three levels in the governme...

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Main Authors:	Abdul Rahaman, Nor Shadiah, Abdullah, Noorsuria
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2011
Online Access:	http://ir.uitm.edu.my/id/eprint/16903/ http://ir.uitm.edu.my/id/eprint/16903/2/PPb_NOR%20SHADIAH%20%20ABDUL%20RAHAMAN%20AM%2011_5.pdf

id	uitm-16903
recordtype	eprints
spelling	uitm-169032019-02-06T07:01:23Z http://ir.uitm.edu.my/id/eprint/16903/ Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah Abdul Rahaman, Nor Shadiah Abdullah, Noorsuria The role of the public sector in shaping the development of the nation has always been extensively debated in the Malaysian parliament but received less attention in the research literature. In the case of local government in Malaysia, their position as the lowest of the three levels in the government hierarchy, they are very close to the public. Local government can be defined as one level of government that exists in the country. Its establishment aims to provide opportunities for local residents to take part in the administration. These institutions have financial autonomy and the right to enact laws relating to jurisdiction and are subject to local government, power under state government. However, the federal government, through the National Council for Local Government and Housing and local government directing authority assist and control the local government in the country. Local government functions provide municipal services in the areas specified. Among these services are public healthcare, public sanitation, and providing solid waste collection system. There are three types of local government in Malaysia which are the City Council, the Municipal Council, and District Council (Dewan Bahasa dan Pustaka, 2011). Faculty of Administrative Science and Policy Studies 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/16903/2/PPb_NOR%20SHADIAH%20%20ABDUL%20RAHAMAN%20AM%2011_5.pdf Abdul Rahaman, Nor Shadiah and Abdullah, Noorsuria (2011) Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	The role of the public sector in shaping the development of the nation has always been extensively debated in the Malaysian parliament but received less attention in the research literature. In the case of local government in Malaysia, their position as the lowest of the three levels in the government hierarchy, they are very close to the public. Local government can be defined as one level of government that exists in the country. Its establishment aims to provide opportunities for local residents to take part in the administration. These institutions have financial autonomy and the right to enact laws relating to jurisdiction and are subject to local government, power under state government. However, the federal government, through the National Council for Local Government and Housing and local government directing authority assist and control the local government in the country. Local government functions provide municipal services in the areas specified. Among these services are public healthcare, public sanitation, and providing solid waste collection system. There are three types of local government in Malaysia which are the City Council, the Municipal Council, and District Council (Dewan Bahasa dan Pustaka, 2011).
format	Student Project
author	Abdul Rahaman, Nor Shadiah Abdullah, Noorsuria
spellingShingle	Abdul Rahaman, Nor Shadiah Abdullah, Noorsuria Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah
author_facet	Abdul Rahaman, Nor Shadiah Abdullah, Noorsuria
author_sort	Abdul Rahaman, Nor Shadiah
title	Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah
title_short	Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah
title_full	Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah
title_fullStr	Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah
title_full_unstemmed	Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah
title_sort	customer satisfaction on counter service at majlis bandaraya melaka bersejarah (mbmb) / nor shadiah abdul rahaman and noorsuria abdullah
publisher	Faculty of Administrative Science and Policy Studies
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/16903/ http://ir.uitm.edu.my/id/eprint/16903/2/PPb_NOR%20SHADIAH%20%20ABDUL%20RAHAMAN%20AM%2011_5.pdf
first_indexed	2023-09-18T22:57:07Z
last_indexed	2023-09-18T22:57:07Z
_version_	1777417928220606464

Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah

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