User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari

This thesis is about a study of user perception and satisfaction towards facilities of highways in Malaysia. In this study, there are three highways concessionaire companies chosen as a case study which LATAR Expressway, Guthrie Corridor Expressway and LEKAS Expressway. User of highways will be the...

Full description

Bibliographic Details
Main Author:	Jamari, Muhammad Fikri
Format:	Student Project
Language:	English
Published:	Faculty of Architecture, Planning and Surveying 2013
Online Access:	http://ir.uitm.edu.my/id/eprint/16562/ http://ir.uitm.edu.my/id/eprint/16562/2/PPb_MUHAMMAD%20FIKRI%20JAMARI%20AP%2013_5.pdf

id	uitm-16562
recordtype	eprints
spelling	uitm-165622019-09-11T03:11:31Z http://ir.uitm.edu.my/id/eprint/16562/ User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari Jamari, Muhammad Fikri This thesis is about a study of user perception and satisfaction towards facilities of highways in Malaysia. In this study, there are three highways concessionaire companies chosen as a case study which LATAR Expressway, Guthrie Corridor Expressway and LEKAS Expressway. User of highways will be the key to succeed this study where the questionnaires will be distributed to them and most of information will be asked for them and there are interview of officer in-charge at highway concessionaires companies. Issues that always arise involving highway-care related facilities are provided by the highway concessionaire. Then, there are issues of upgrading the facilities of North South Highway along the highway with cost of RM41 million and issues of safety where which highway users complained about the facilities that not functioned well and others issue which brings to the making of this study. This study was conducted to identify the facilities provided by the highway concessionaires which are not all the same highway facilities. For example, LEKAS Expressway and Guthrie Corridor Expressway have laybys while LATAR Expressway not has laybys and other facilities. Then, there are results of user perception and satisfaction where this results shows the best highways and their reputations on how they handle their facilities and properties to ensure the satisfaction of user of their highways and by referring these results of users perception and satisfaction, there are recommendation provided to ensure the highways can kept their reputation and performance to the maximum. Lastly, how the highway concession company manages their properties. They need to fulfill all the requirements outlines by authorities which are Lembaga Lebuhraya Malaysia (LLM) and need to maintain and upgrade the facilities based on the Standard Operating Procedure (SOP) to ensure that users that use their facilities will satisfy and not bear any problems. Thus, this study was conducted. Faculty of Architecture, Planning and Surveying 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/16562/2/PPb_MUHAMMAD%20FIKRI%20JAMARI%20AP%2013_5.pdf Jamari, Muhammad Fikri (2013) User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
description	This thesis is about a study of user perception and satisfaction towards facilities of highways in Malaysia. In this study, there are three highways concessionaire companies chosen as a case study which LATAR Expressway, Guthrie Corridor Expressway and LEKAS Expressway. User of highways will be the key to succeed this study where the questionnaires will be distributed to them and most of information will be asked for them and there are interview of officer in-charge at highway concessionaires companies. Issues that always arise involving highway-care related facilities are provided by the highway concessionaire. Then, there are issues of upgrading the facilities of North South Highway along the highway with cost of RM41 million and issues of safety where which highway users complained about the facilities that not functioned well and others issue which brings to the making of this study. This study was conducted to identify the facilities provided by the highway concessionaires which are not all the same highway facilities. For example, LEKAS Expressway and Guthrie Corridor Expressway have laybys while LATAR Expressway not has laybys and other facilities. Then, there are results of user perception and satisfaction where this results shows the best highways and their reputations on how they handle their facilities and properties to ensure the satisfaction of user of their highways and by referring these results of users perception and satisfaction, there are recommendation provided to ensure the highways can kept their reputation and performance to the maximum. Lastly, how the highway concession company manages their properties. They need to fulfill all the requirements outlines by authorities which are Lembaga Lebuhraya Malaysia (LLM) and need to maintain and upgrade the facilities based on the Standard Operating Procedure (SOP) to ensure that users that use their facilities will satisfy and not bear any problems. Thus, this study was conducted.
format	Student Project
author	Jamari, Muhammad Fikri
spellingShingle	Jamari, Muhammad Fikri User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari
author_facet	Jamari, Muhammad Fikri
author_sort	Jamari, Muhammad Fikri
title	User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari
title_short	User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari
title_full	User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari
title_fullStr	User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari
title_full_unstemmed	User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari
title_sort	user perception and satisfaction towards facilities of private highways in malaysia / muhammad fikri jamari
publisher	Faculty of Architecture, Planning and Surveying
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/16562/ http://ir.uitm.edu.my/id/eprint/16562/2/PPb_MUHAMMAD%20FIKRI%20JAMARI%20AP%2013_5.pdf
first_indexed	2023-09-18T22:56:21Z
last_indexed	2023-09-18T22:56:21Z
_version_	1777417879378984960

User perception and satisfaction towards facilities of private highways in Malaysia / Muhammad Fikri Jamari

Similar Items