A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad

The environment in which universities operate is rapidly becoming demanding, competitive and global. Today, academia faces much the same situation manufacturing and service companies 'in the real world' have been encountering for decades. It seems that only with explicit quality assurance...

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Main Authors:	Maniam, Kaliannan, Ahmad, Jasmine
Format:	Article
Language:	English
Published:	Institute of Quality & Knowledge Advancement (InQKA) 2005
Subjects:	Quality control. Standards
Online Access:	http://ir.uitm.edu.my/id/eprint/16178/ http://ir.uitm.edu.my/id/eprint/16178/1/AJ_MANIAM%20KALIANNAN%20MJQ%2005.pdf

id	uitm-16178
recordtype	eprints
spelling	uitm-161782017-03-14T05:12:03Z http://ir.uitm.edu.my/id/eprint/16178/ A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad Maniam, Kaliannan Ahmad, Jasmine Quality control. Standards The environment in which universities operate is rapidly becoming demanding, competitive and global. Today, academia faces much the same situation manufacturing and service companies 'in the real world' have been encountering for decades. It seems that only with explicit quality assurance and the ability to operate in a profitable manner will universities be able to survive in the academic market. One of the ways to meet the increasing need for a global quality assurance in academia is to design, implement and maintain quality systems based on the internationally accepted ISO 9000 standards. The Faculty of Administrative Science and Policy Studies (FSPPP), UiTM was awarded ISO 9001: 2000 certification on 11 July 2004. It accomplished this as quickly as possible, spending only six months and less. This paper reveals the timeline and 9 steps FSPPP followed to accomplish its objective. The steps include: 1. Management Commitment, 2. Appointment of Management Representative, 3. Establishment of the ISO 9001:2000 Quality Committee, 4. Implementation Schedule, 5. Draft Quality Documents, 6. Conduct Internal Audit, 7. Respond To Findings, 8. LRQA Adequacy Audit (Stage One) and 9. LRQA Compliance Audit (Stage Two). Institute of Quality & Knowledge Advancement (InQKA) 2005 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/16178/1/AJ_MANIAM%20KALIANNAN%20MJQ%2005.pdf Maniam, Kaliannan and Ahmad, Jasmine (2005) A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad. Malaysian Journal of Quality, 1. pp. 83-91. ISSN 1823-7347
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Quality control. Standards
spellingShingle	Quality control. Standards Maniam, Kaliannan Ahmad, Jasmine A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad
description	The environment in which universities operate is rapidly becoming demanding, competitive and global. Today, academia faces much the same situation manufacturing and service companies 'in the real world' have been encountering for decades. It seems that only with explicit quality assurance and the ability to operate in a profitable manner will universities be able to survive in the academic market. One of the ways to meet the increasing need for a global quality assurance in academia is to design, implement and maintain quality systems based on the internationally accepted ISO 9000 standards. The Faculty of Administrative Science and Policy Studies (FSPPP), UiTM was awarded ISO 9001: 2000 certification on 11 July 2004. It accomplished this as quickly as possible, spending only six months and less. This paper reveals the timeline and 9 steps FSPPP followed to accomplish its objective. The steps include: 1. Management Commitment, 2. Appointment of Management Representative, 3. Establishment of the ISO 9001:2000 Quality Committee, 4. Implementation Schedule, 5. Draft Quality Documents, 6. Conduct Internal Audit, 7. Respond To Findings, 8. LRQA Adequacy Audit (Stage One) and 9. LRQA Compliance Audit (Stage Two).
format	Article
author	Maniam, Kaliannan Ahmad, Jasmine
author_facet	Maniam, Kaliannan Ahmad, Jasmine
author_sort	Maniam, Kaliannan
title	A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad
title_short	A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad
title_full	A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad
title_fullStr	A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad
title_full_unstemmed	A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad
title_sort	roadmap for the implementation of iso 9001:2000 in academia: 9 steps to certification by fspp, uitm. / maniam kaliannan and jasmine ahmad
publisher	Institute of Quality & Knowledge Advancement (InQKA)
publishDate	2005
url	http://ir.uitm.edu.my/id/eprint/16178/ http://ir.uitm.edu.my/id/eprint/16178/1/AJ_MANIAM%20KALIANNAN%20MJQ%2005.pdf
first_indexed	2023-09-18T22:55:29Z
last_indexed	2023-09-18T22:55:29Z
_version_	1777417825048068096

A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad

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