External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz

External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz

Healthy lifestyles have become a philosophy of life for a lot of people in the world. As a result, the number of who come to fitness centers dramatically increased. To be succeeding in this competition, service quality and client satisfaction viewed as a must by both academicians and practitioners....

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Main Author: Aziz, Muhamad Afiq
Format: Student Project
Language:English
Published: Faculty of Education 2014
Subjects:
Public utilities. Public service commissions. Public service corporations
Malaysia
Online Access:http://ir.uitm.edu.my/id/eprint/15726/
http://ir.uitm.edu.my/id/eprint/15726/1/PPb_MUHAMAD%20AFIQ%20AZIZ%20ED%2014_5.PDF
id uitm-15726
recordtype eprints
spelling uitm-157262016-12-07T06:50:22Z http://ir.uitm.edu.my/id/eprint/15726/ External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz Aziz, Muhamad Afiq Public utilities. Public service commissions. Public service corporations Malaysia Healthy lifestyles have become a philosophy of life for a lot of people in the world. As a result, the number of who come to fitness centers dramatically increased. To be succeeding in this competition, service quality and client satisfaction viewed as a must by both academicians and practitioners. Nevertheless, the results of prior service properties that need to focus for the enhancement of the customer pleasure, is also an essential for mission of managers. The purpose of this study to find the external influence on satisfaction of sport facilities at sport centers of Matsushita Section 21, Shah Alam, Selangor. The respondents were 120 participants who are the people that attend to this sport center. A modified questionnaire from Wei Hung, Yang HC, Hsu, Ma (2010). The journal title is "Examination of the Influence of Service Quality on Membership Renewal in Fitness Centers in San Francisco Bay Area."It is to measure the facility factor (13 items), loyalty (6 items) and responsiveness (15 items) of the sport center. This study can be concluded majority respondents stated that they were excited to get involved in physical activities and this situation motivated them to go to Matsushita sport centre. The trust, believability and honesty that were offered by Matsushita sport centre encouraged respondents to make that particular sport center as their first choice. Moreover, they were willing to recommend Matsushita sport centre to others. Responsiveness and facilities were on second and third place respectively. Faculty of Education 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/15726/1/PPb_MUHAMAD%20AFIQ%20AZIZ%20ED%2014_5.PDF Aziz, Muhamad Afiq (2014) External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Public utilities. Public service commissions. Public service corporations
Malaysia
spellingShingle Public utilities. Public service commissions. Public service corporations
Malaysia
Aziz, Muhamad Afiq
External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz
description Healthy lifestyles have become a philosophy of life for a lot of people in the world. As a result, the number of who come to fitness centers dramatically increased. To be succeeding in this competition, service quality and client satisfaction viewed as a must by both academicians and practitioners. Nevertheless, the results of prior service properties that need to focus for the enhancement of the customer pleasure, is also an essential for mission of managers. The purpose of this study to find the external influence on satisfaction of sport facilities at sport centers of Matsushita Section 21, Shah Alam, Selangor. The respondents were 120 participants who are the people that attend to this sport center. A modified questionnaire from Wei Hung, Yang HC, Hsu, Ma (2010). The journal title is "Examination of the Influence of Service Quality on Membership Renewal in Fitness Centers in San Francisco Bay Area."It is to measure the facility factor (13 items), loyalty (6 items) and responsiveness (15 items) of the sport center. This study can be concluded majority respondents stated that they were excited to get involved in physical activities and this situation motivated them to go to Matsushita sport centre. The trust, believability and honesty that were offered by Matsushita sport centre encouraged respondents to make that particular sport center as their first choice. Moreover, they were willing to recommend Matsushita sport centre to others. Responsiveness and facilities were on second and third place respectively.
format Student Project
author Aziz, Muhamad Afiq
author_facet Aziz, Muhamad Afiq
author_sort Aziz, Muhamad Afiq
title External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz
title_short External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz
title_full External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz
title_fullStr External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz
title_full_unstemmed External influence of user's satisfaction of sport facilities at sport center of Matsushita Section 21, Shah Alam, Selangor / Muhamad Afiq Aziz
title_sort external influence of user's satisfaction of sport facilities at sport center of matsushita section 21, shah alam, selangor / muhamad afiq aziz
publisher Faculty of Education
publishDate 2014
url http://ir.uitm.edu.my/id/eprint/15726/
http://ir.uitm.edu.my/id/eprint/15726/1/PPb_MUHAMAD%20AFIQ%20AZIZ%20ED%2014_5.PDF
first_indexed 2023-09-18T22:54:30Z
last_indexed 2023-09-18T22:54:30Z
_version_ 1777417763738877952

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